Tramell carroll
HOUSTON
Summary
Dynamic professional with a proven track record at H-E-B Warehouse, excelling in order selection and team collaboration. Recognized for consistently exceeding productivity standards while ensuring safety and compliance. Strong critical thinking and effective communication skills drive success in fast-paced environments, delivering exceptional results and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Order Selector
H-E-B Warehouse
HOUSTON
03.2024 - Current
- Operate in a fast-paced, high-accuracy environment, selecting and preparing orders for shipment to retail locations.
- Maintain safety and efficiency while operating warehouse equipment and performing heavy physical tasks.
- Demonstrate discipline, time management, and reliability by consistently meeting or exceeding daily productivity standards.
- Work collaboratively with team members to ensure smooth warehouse operations and timely distribution.
Customer Service Representative
ACD Direct
08.2022 - 03.2024
- Delivered professional customer service for nationwide nonprofit and veteran-support programs.
- Maintained detailed, confidential records in compliance with organizational and federal privacy standards.
- Resolved inquiries with patience and empathy, ensuring a positive experience for all callers.
- Recognized for reducing call-handling times while maintaining high service-quality scores.
Janitorial Associate
ABM Industries
05.2021 - 02.2022
- Ensured cleanliness and safety across multiple facilities through daily maintenance and sanitation duties.
- Reported and addressed safety concerns, contributing to a secure environment for staff and visitors.
- Operated independently and as part of a team, consistently meeting schedule and quality expectations.
Education
Bachelor of Science - Criminal Justice
University of Houston–Downtown
Houston, TX05.2024
Skills
- Leadership & Team Collaboration
- Critical Thinking & Problem Solving
- Integrity & Accountability
- Time Management & Work Ethic
- Effective Communication
- Safety Awareness & Compliance
- Customer Service & Conflict Resolution
Timeline
Order Selector
H-E-B Warehouse
03.2024 - Current
Customer Service Representative
ACD Direct
08.2022 - 03.2024
Janitorial Associate
ABM Industries
05.2021 - 02.2022
Bachelor of Science - Criminal Justice
University of Houston–Downtown