Summary
Overview
Work History
Education
Skills
Applications/ Tools
Personal Information
Timeline
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Trammy Tran

Plymouth,MN

Summary

People-focused and results-driven product leader with over 10 years of experience delivering digital solutions that simplify virtual care and drive measurable outcomes. Skilled in cross-functional collaboration, solving complex problems, and creating innovative solutions that enhance both consumer experience and operational efficiency. Recognized for thriving in fast-paced, outcome-oriented environments, with a proven ability to remain curious, adaptable, and focused on achieving strategic goals.

Overview

11
11
years of professional experience

Work History

Manager, Virtual Care Products

HealthPartners
06.2023 - Current
  • Define a multi-year digital vision to scale virtual care, simplify access, and drive revenue growth across the organization.
  • Lead a team of 10 Product Owners and Analysts delivering affordable, online care for 60+ Everyday Care protocols.
  • Align executive stakeholders through KPI dashboards, and data-driven prioritization of the digital roadmap.
  • Scale virtual care across multiple specialties, diverting approximately 100,000 low-acuity visits annually from urgent care.
  • Leverage consumer feedback and analytics to reposition the product, improving satisfaction from 2★ to 4.5★.

Digital Product Manager

HealthPartners
08.2017 - 06.2023
  • Led cross-functional teams (UX, data, tech, operations, clinicians) to design scalable patient engagement tools.
  • Delivered digital scheduling solutions enabling two-click appointment booking via text, achieving 90% adoption.
  • Delivered $1.5M ROI through streamlined appointment workflows and tool optimization.
  • Managed end-to-end delivery of MyChart Fast Pass enhancements, elevating patient satisfaction scores to 4.5 out of 5.
  • Integrated APIs to enable real-time data flow and seamless online care access.
  • Monitored conversion, engagement, and satisfaction metrics to drive roadmap adjustments.

Business Systems Analyst

HealthPartners
Bloomington, MN
11.2014 - 08.2017
  • Mapped process flows and wrote user stories to support clinical system enhancements
  • Collaborated with engineers and designers to build user-centric interfaces
  • Conducted post-deployment support, bug triage, and data integrity reviews

Education

B.S - Molecular Biology

University of Winona
01.2005

Skills

  • Virtual care strategy & Hybrid Care Model
  • Cross functional Leadership & Stakeholder alignment
  • Product roadmaps & KPI driven decision making
  • Agile and Scrum methodologies
  • Consumer research

Applications/ Tools

  • Epic- MyChart
  • Jira/ Confluence
  • Miro
  • Power BI/ Tableau

Personal Information

Timeline

Manager, Virtual Care Products

HealthPartners
06.2023 - Current

Digital Product Manager

HealthPartners
08.2017 - 06.2023

Business Systems Analyst

HealthPartners
11.2014 - 08.2017

B.S - Molecular Biology

University of Winona

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Trammy Tran