Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tran Bao Lam

San Jose,CA

Summary

Skilled in harmonizing administrative expertise with operational strengths, ensuring efficiency and customer satisfaction while contributing to organizational success.

Overview

14
14
years of professional experience

Work History

Package Handler

FedEx Ground
02.2025 - Current
  • Load, unload, and move packages up to 70 lbs safely while meeting OSHA and FedEx standards
  • Operate RF scanners to track shipments and ensure accurate routing
  • Build pallets, stack packages efficiently, and maintain productivity in a fast-paced environment
  • Collaborate with team members and drivers to resolve exceptions and keep trailers on schedule

Customer Service Representative

Lifetime Activities
04.2021 - Current
  • Manage office operations and maintain accurate records and files
  • Prepare reports, memos, and professional correspondence
  • Train and mentor new hires to ensure proper workflow
  • Respond to customer calls and emails promptly and professionally

Driver

WeDriveU
06.2024 - 12.2024
  • Provided safe and reliable transportation services for corporate employees
  • Conducted pre-trip and post-trip vehicle inspections
  • Delivered professional customer service and ensured adherence to safety regulations

Receptionist

Idylwood Care Center
01.2022 - 06.2024
  • Greeted and screened visitors, routed calls, and supported multiple departments with projects
  • Managed office supplies and maintained accurate records for visitors and employees
  • Assisted in onboarding of new employees and operated multi-line phone systems

Technical Support Engineer

Barracuda Networks
02.2019 - 12.2021
  • Delivered technical support for email security and backup systems via phone and email
  • Ensured customer satisfaction through troubleshooting and documentation
  • Provided training for customers and mentored new hires
  • Collaborated with cross-functional teams to resolve customer issues

Gaming Associate

Blackstone Gaming, LLC
01.2018 - 01.2019
  • Validated payouts for accuracy and compliance with game rules
  • Maintained professionalism in a high-pressure environment
  • Ensured safe and fair gaming operations

Assistant Office Manager

Lifetime Tennis
01.2012 - 12.2017
  • Supported customers and processed sales using Active Net and Club Automation
  • Assisted General Manager with projects, emails, and office communications
  • Performed inventory management, racket stringing, and registration filing

Education

Bachelor's Degree - Cyber Security/Information Assurance

Utica College
01.2015

Bachelor's Degree - Electronics and Computer Technology

San Jose State University
01.2009

Skills

  • Adaptability and versatility
  • Strong communication skills
  • Quick learning and application
  • Computer literacy
  • Team collaboration
  • Microsoft Office expertise
  • Mentorship and guidance
  • Customer service excellence
  • Technical troubleshooting
  • Data entry and organization
  • Strategic problem-solving
  • Customer satisfaction focus
  • Office administration
  • Multitasking in fast-paced environments
  • Professional work ethic
  • Proficient in Microsoft Outlook

Languages

English – Native speaker
Vietnamese – Working knowledge

Timeline

Package Handler

FedEx Ground
02.2025 - Current

Driver

WeDriveU
06.2024 - 12.2024

Receptionist

Idylwood Care Center
01.2022 - 06.2024

Customer Service Representative

Lifetime Activities
04.2021 - Current

Technical Support Engineer

Barracuda Networks
02.2019 - 12.2021

Gaming Associate

Blackstone Gaming, LLC
01.2018 - 01.2019

Assistant Office Manager

Lifetime Tennis
01.2012 - 12.2017

Bachelor's Degree - Cyber Security/Information Assurance

Utica College

Bachelor's Degree - Electronics and Computer Technology

San Jose State University

Similar Profiles

CREATE PROFILE