Tran Bao Lam
San Jose,CA
Summary
Skilled in harmonizing administrative expertise with operational strengths, ensuring efficiency and customer satisfaction while contributing to organizational success.
Overview
14
14
years of professional experience
Work History
Package Handler
FedEx Ground
2025.02 - Current
- Load, unload, and move packages up to 70 lbs safely while meeting OSHA and FedEx standards
- Operate RF scanners to track shipments and ensure accurate routing
- Build pallets, stack packages efficiently, and maintain productivity in a fast-paced environment
- Collaborate with team members and drivers to resolve exceptions and keep trailers on schedule
Customer Service Representative
Lifetime Activities
2021.04 - Current
- Manage office operations and maintain accurate records and files
- Prepare reports, memos, and professional correspondence
- Train and mentor new hires to ensure proper workflow
- Respond to customer calls and emails promptly and professionally
Driver
WeDriveU
2024.06 - 2024.12
- Provided safe and reliable transportation services for corporate employees
- Conducted pre-trip and post-trip vehicle inspections
- Delivered professional customer service and ensured adherence to safety regulations
Receptionist
Idylwood Care Center
2022.01 - 2024.06
- Greeted and screened visitors, routed calls, and supported multiple departments with projects
- Managed office supplies and maintained accurate records for visitors and employees
- Assisted in onboarding of new employees and operated multi-line phone systems
Technical Support Engineer
Barracuda Networks
2019.02 - 2021.12
- Delivered technical support for email security and backup systems via phone and email
- Ensured customer satisfaction through troubleshooting and documentation
- Provided training for customers and mentored new hires
- Collaborated with cross-functional teams to resolve customer issues
Gaming Associate
Blackstone Gaming, LLC
2018.01 - 2019.01
- Validated payouts for accuracy and compliance with game rules
- Maintained professionalism in a high-pressure environment
- Ensured safe and fair gaming operations
Assistant Office Manager
Lifetime Tennis
2012.01 - 2017.12
- Supported customers and processed sales using Active Net and Club Automation
- Assisted General Manager with projects, emails, and office communications
- Performed inventory management, racket stringing, and registration filing
Education
Bachelor's Degree - Cyber Security/Information Assurance
Utica College
01.2015
Bachelor's Degree - Electronics and Computer Technology
San Jose State University
01.2009
Skills
- Adaptability and versatility
- Strong communication skills
- Quick learning and application
- Computer literacy
- Team collaboration
- Microsoft Office expertise
- Mentorship and guidance
- Customer service excellence
- Technical troubleshooting
- Data entry and organization
- Strategic problem-solving
- Customer satisfaction focus
- Office administration
- Multitasking in fast-paced environments
- Professional work ethic
- Proficient in Microsoft Outlook
Languages
English – Native speaker
Vietnamese – Working knowledge
Timeline
Package Handler
FedEx Ground
2025.02 - Current
Driver
WeDriveU
2024.06 - 2024.12
Receptionist
Idylwood Care Center
2022.01 - 2024.06
Customer Service Representative
Lifetime Activities
2021.04 - Current
Technical Support Engineer
Barracuda Networks
2019.02 - 2021.12
Gaming Associate
Blackstone Gaming, LLC
2018.01 - 2019.01
Assistant Office Manager
Lifetime Tennis
2012.01 - 2017.12
Bachelor's Degree - Cyber Security/Information Assurance
Utica College
Bachelor's Degree - Electronics and Computer Technology
San Jose State University