Tran Le
Saint Paul,MN
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Organized and dependable Teller successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Peak-time Teller
U.S. Bank
Roseville, MN
06.2022 - Current
- Answered customer inquiries regarding bank products and services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained accurate records of all transactions for compliance purposes.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Sales Associate
Spencer's Gifts
Roseville, MN
10.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
Baker
Bravo Bakery
Saint Paul, MN
12.2017 - 03.2020
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Followed food safety guidelines while preparing all food items.
- Decorated cakes with icing, sprinkles and other edible decorations.
Receptionist
Lena Nails Spa
MInneapolis, MN
06.2016 - 09.2017
- Greeted clients and provided them with assistance.
- Answered incoming calls and took messages.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Education
Bachelor of Arts - Gender, Women, And Sexuality Studies
University of Minnesota - Twin Cities
Minneapolis, MN05-2021
Skills
- Stress tolerance
- Fraud detection knowledge
- Time management proficiency
- Customer relationship building
- Cash handling
- Financial advising
- Excellent communication skills
- Strong sense of banking ethics
- Safe and vault operation
Languages
English
Professional
Vietnamese
Professional
Chinese (Mandarin)
Limited
Timeline
Peak-time Teller
U.S. Bank
06.2022 - Current
Sales Associate
Spencer's Gifts
10.2021 - 12.2021
Baker
Bravo Bakery
12.2017 - 03.2020
Receptionist
Lena Nails Spa
06.2016 - 09.2017
Bachelor of Arts - Gender, Women, And Sexuality Studies
University of Minnesota - Twin Cities
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