Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tran Le

Richmond,VA

Summary

Motivated student working toward Bachelor of Science in Health Services on a Pre-Nursing track. Possess experience in Customer Service and Healthcare. Proven success working within fast-paced, collaborative settings. Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

NICU Assistant

VCU Health
01.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Transported patients and helped with discharge procedures.
  • Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
  • Enhanced patient experience by providing compassionate care and assistance during hospital visits.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Provided support and companionship to patients in need of assistance.
  • Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.

Receptionist

Nail Trix
12.2021 - 08.2024
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Sale's Associate

Levi Strauss And Co.
07.2020 - 11.2021
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Engaged with customers to build rapport and loyalty
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Health Services And Nursing

Virginia Commonwealth University
Richmond, VA
05.2026

High School Diploma -

Charles J. Colgan Senior Highschool
Manassas, VA
06.2022

Skills

Computer Skills

Team Collaboration

File and Record Keeping

Schedule and calendar management

Multilingual

Organization

Patient care assistance

Cleaning and sanitizing

Medical terminology knowledge

Healthcare System Familiarity

Certification

  • CMA - Certified Medical Assistant (Currently Enrolled, Still In Progress)

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
American Sign Language
Limited Working

Timeline

NICU Assistant

VCU Health
01.2024 - Current

Receptionist

Nail Trix
12.2021 - 08.2024

Sale's Associate

Levi Strauss And Co.
07.2020 - 11.2021

Bachelor of Science - Health Services And Nursing

Virginia Commonwealth University

High School Diploma -

Charles J. Colgan Senior Highschool

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Tran Le