Mia Jamison
Memphis,TN
Summary
Registered NICU Nurse at Le Bonheur Children's Hospital with a proven track record in patient assessments and care planning. Excelled in staff education and training, enhancing team collaboration. Demonstrated leadership and problem-solving abilities, significantly improving patient satisfaction and discharge processes. Skilled in documentation and active listening, adept at building relationships with patients and teams. Streamline safety protocols for comprehensive patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse NICU, Level 4
Le Bonheur Children's Hospital
02.2022 - Current
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Evaluated patients'' needs upon admission, working closely with medical team to develop appropriate discharge plans accordingly.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Assistant Branch Manager
Regions Bank
07.2017 - 08.2020
- Trained and developed new team members in alignment with branch service standards and objectives.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Conducted daily staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Customer Service Representative
Walgreens
12.2015 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
Union University
Jackson, TN12.2021
Bachelor of Science - Healthcare Management
South University
Savannah, GA12.2018
Skills
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
- Care Planning
- Documentation Review
- Staff education and training
- Relationship building and management
- Leadership
- Problem-solving abilities
- Active Listening
- Team Collaboration
- Computer Skills
Affiliations
- NICU Unit Council
Certification
- BLS Basic Life Support
- PALS Pediatric Advanced Life Support
- NRP Neonatal Resuscitation Program
Timeline
Registered Nurse NICU, Level 4
Le Bonheur Children's Hospital
02.2022 - Current
Assistant Branch Manager
Regions Bank
07.2017 - 08.2020
Customer Service Representative
Walgreens
12.2015 - 07.2017
Bachelor of Science - Nursing
Union University
Bachelor of Science - Healthcare Management
South University
- BLS Basic Life Support
- PALS Pediatric Advanced Life Support
- NRP Neonatal Resuscitation Program
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