Tran Vo
Houston
Summary
Results-driven marketing professional with expertise in customer service, team leadership, and business operations. Currently pursuing a Bachelor of Business Administration in Marketing, with plans for a Master of Human Resource Management. Skilled in problem-solving, strategic planning, and creating positive workplace environments through effective leadership and communication.
Overview
3
3
years of professional experience
Work History
Store Manager
Kung Fu Tea
05.2022 - Current
- Oversee daily store operations, ensuring optimal efficiency, product quality, and exceptional customer service.
- Develop and manage employee schedules across multiple locations, balancing availability and ensuring equitable work distribution.
- Train and mentor employees, fostering a culture of professionalism, accountability, and teamwork.
- Act as a key liaison between business owners and staff, facilitating clear communication and conflict resolution.
- Handle customer inquiries and complaints, implementing solutions that enhance customer satisfaction and retention.
- Manage inventory, supplies, and financial transactions, ensuring accuracy and cost-effectiveness.
Barista & Cashier
Kung Fu Tea
02.2022 - 04.2022
- Mastered and executed over 100 drink recipes while maintaining high standards of efficiency and accuracy.
- Managed high-volume customer interactions, taking orders through in-person, phone, and delivery platforms.
- Maintained store cleanliness and organization, ensuring a welcoming environment.
- Successfully passed a comprehensive product knowledge and skills assessment with top marks.
Education
Bachelor of Business Administration - Marketing
University of Houston-Clear Lake
05.2025
Master of Human Resource Management -
University of Houston (Main Campus)
08.2026
Associate of Arts - Business
San Jacinto College South
12.2021
Skills
- Leadership & Team Management
- Customer Service Excellence
- Organizational & Strategic Planning
- Conflict Resolution & Communication
- Inventory & Financial Management
- Bilingual: English & Vietnamese
- Detail-Oriented & Adaptable
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Team leadership and coaching
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Store Manager
Kung Fu Tea
05.2022 - Current
Barista & Cashier
Kung Fu Tea
02.2022 - 04.2022
Bachelor of Business Administration - Marketing
University of Houston-Clear Lake
Master of Human Resource Management -
University of Houston (Main Campus)
Associate of Arts - Business
San Jacinto College South
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