Tranessa Jobe
Pheba,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Technical Support Representative-Remote
Teleperformance USA
12.2025 - 04.2026
- Resolved various technical issues for customers via email, live chat, and telephone, improving overall service response.
- Delivered technical support for software and hardware issues, enhancing user satisfaction.
- Maintained knowledge of current technologies and Teleperformance protocols.
- Monitored and ensured compliance with company policies and procedures in technical support operations, maintaining service standards.
Patient Care Coordinator-Remote
Sagility Health
03.2023 - 03.2025
- Coordinated patient scheduling to optimize appointment flow and enhance follow-up care.
- Maintained accurate patient records in electronic health systems, ensuring compliance and accessibility.
- Assisted patients with insurance verification and authorization processes.
- Educated patients on health management and wellness programs, empowering them to make informed health decisions.
Consumer Loan Processor
Purpose Financial
03.2020 - 03.2023
- Collaborated with underwriting teams to evaluate loan eligibility and streamline approval processes.
- Reviewed financial documents for compliance with regulations and risk mitigation.
- Processed consumer loan applications, ensuring accuracy and adherence to timelines.
- Maintained detailed records of loan files and correspondence.
Healthcare Customer Service-Remote
ContactUs
12.2014 - 08.2020
- Conducted inbound and outbound calls to assist patients and address inquiries.
- Addressed patient concerns and resolved inquiries to enhance overall patient satisfaction and support healthcare delivery.
- Scheduled, rescheduled, and canceled patient appointments via telephone, text, email, and mail notifications.
- Processed new patient paperwork and updated existing records to ensure accurate and compliant patient information.
- Reviewed patient eligibility to ensure compliance with healthcare regulations.
- Coordinated physician referral forms to streamline patient care processes and facilitate timely access to specialists.
- Located nearby facilities for patient referrals to improve care accessibility.
Patient Care Coordinator
Baptist Memorial
, WP
01.2011 - 09.2014
- Coordinated patient appointments for nursing homes and adult daycare facilities to ensure timely access to services.
- Verified Medicaid and third-party insurance eligibility for patients.
- Managed billing for Medicaid and third-party insurers for hearing aids and related services, facilitating reimbursement processes.
- Handled incoming cash receivables, personal checks, credit card, and Care Credit transactions, ensuring accurate financial processing.
- Prepared purchase orders and invoices for ear molds and hearing aids.
- Generated monthly, quarterly, and year-end inventory reports for corporate office.
- Provided secretarial support, including marketing calls and follow-up mailings for seminars.
Call Center Specialist
AT&T
10.2008 - 12.2010
- Managed incoming calls, chat messages, and emails to effectively address product concerns and enhance customer experience.
- Assisted callers with sales service and account inquiries, promoting customer satisfaction and loyalty.
- Resolved customer issues by following internal database instructions and company scripts, ensuring accurate information delivery.
- Provided accurate organizational information regarding products, services, and procedures.
Education
Associates -
East Mississippi Community College
Mayhew05-2010
High School Diploma -
West Point High School
West Point05-2008
Skills
- Technical support strategies
- User support techniques
- Technical troubleshooting
- Troubleshooting and problem solving
- Data security and compliance
- HIPAA compliance knowledge
- CRM management
- Scheduling and documentation
- Data entry accuracy
- Microsoft Office proficiency
- Customer support workflows
- Cross-functional teamwork
- Time management strategies
- Effective communication skills
Languages
English
Timeline
Technical Support Representative-Remote
Teleperformance USA
12.2025 - 04.2026
Patient Care Coordinator-Remote
Sagility Health
03.2023 - 03.2025
Consumer Loan Processor
Purpose Financial
03.2020 - 03.2023
Healthcare Customer Service-Remote
ContactUs
12.2014 - 08.2020
Patient Care Coordinator
Baptist Memorial
01.2011 - 09.2014
Call Center Specialist
AT&T
10.2008 - 12.2010
Associates -
East Mississippi Community College
High School Diploma -
West Point High School