Cody Pellow

48065 Oriole, Shelby Twp. ,MI

Summary

Service-oriented individual able to maintain excellent customer service while managing workload. Committed to excellent customer service.

years of professional experience

Support.com

11.2021 - 09.2022

Assisted customers in identifying issues and explained solutions to restore service and functionality.
Documented support interactions for future reference.
Used ticketing systems to manage and process support actions and requests.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Self

09.2019 - 11.2021

Updated and installed new software
Refurbished used computers and technological equipment
Researched and identified problems with computers/advised clients on plans of action
Disassembled computers to perform diagnostics/check for repair needs
Diagnosed and troubleshot problems, repairing and restoring computers

Rochester Avon Recreation Authority

11.2019 - 04.2020

Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Promoted building security by locking doors and checking electrical appliances for safety hazards.

The New Rink

01.2014 - 09.2017

Greeted clients and guests professionally and courteously to maintain welcoming atmosphere
Oversaw skate rental, skated on floor with customers to ensure safety

Eisenhower High School

Shelby Township MI

06.2013