Trang Hoang
Cypress,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Receptionist
Posh Nail Lounge
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
GONG CHA Tea
06.2020 - 05.2022
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Cypress Ranch High School
Cypress, TX05.2022
Skills
- Scheduling
- File Management
- Staff Management
- Customer and Client Relations
- Customer/Client Relations
- Time Management
Timeline
Receptionist
Posh Nail Lounge
09.2021 - Current
Cashier
GONG CHA Tea
06.2020 - 05.2022
Customer Service Cashier
High School Diploma -
Cypress Ranch High School
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