TIA NGUYEN
Summary
Experienced financial professional with good administrative, relationship-building and interpersonal communication abilities. Well-versed in running fast, error-free closings with excellent multitasking, time management and prioritization skills. Dedicated to optimizing procedures to better serve customer and company needs.
Familiar with reviewing documents, ordering supplementary materials and clearing titles. Prepares packages and closing instructions, audits files and transmits documents. Detail- oriented, well-organized and motivated to complete accurate and efficient post-closing work on originated loans.
Overview
11
11
years of professional experience
Work History
Loss Mitigation Representative/Post Closing
Carrington Mortgage
08.2022 - Current
- Efficiently managed a pipeline of delinquent loans while adhering to strict deadlines for resolution.
- Stayed current on industry trends and regulatory changes, adapting strategies as needed to maintain effectiveness in loss mitigation efforts.
- Maintained high levels of confidentiality, adhering to privacy regulations and protecting sensitive borrower information.
- Collaborated with loan servicing departments to ensure accurate processing of loan modifications and repayment plans.
- Managed a high volume of cases, maintaining strong attention to detail and organization for timely resolutions.
- Monitored paperwork procedures to prevent error-related losses.
Mortgage Loan Processor
Impac Mortgage Corp.
01.2022 - 05.2022
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Examined and verified information in loan application and closing documents.
- Organized, filed, and maintained customer, department, and regulatory loan records.
Banker/Post Closer
Network Capital Network Funding Corporation
03.2018 - 07.2021
- Experienced financial professional with good administrative, relationship-building and interpersonal communication abilities
- Well-versed in running fast, error-free closings with excellent multitasking, time management and prioritization skills
- Prepares packages and closing instructions, audits files and transmits documents
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Met with new clients and completed pre-qualification procedures.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Approved loans that met specifications.
Server/team Lead
Kura Sushi
06.2013 - 01.2018
- Trained new employees on service standards and menu items to improve onboarding processes
- Resolved guest issues related to food quality, service times and incorrect orders
- Supervised serving staff to drive high level of hospitality and food excellence
- Managed tables throughout dining room to execute service at highest level
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies
- Served high volume of tables at once and simultaneously supervised serving staff
- Increased product sales by designing new menus and training employees on salesmanship.
Education
CNI College
Orange, CA08.2012
High School Diploma -
Buena Park High School
Buena Park, CA06.2008
Skills
- Experience
- Education and Training
- Verbal and Written Communication
- Customer Service
- Loan Records Filing and Maintenance
- Closing Documentation
- Decision Making
- Financial Data Collection
- Problem-Solving
- Time Management
- Customer Communication
- Microsoft Office
- Processing Documents
- Documentation Management
- Banking industry familiarity
- Loan modification knowledge
Timeline
Loss Mitigation Representative/Post Closing
Carrington Mortgage
08.2022 - Current
Mortgage Loan Processor
Impac Mortgage Corp.
01.2022 - 05.2022
Banker/Post Closer
Network Capital Network Funding Corporation
03.2018 - 07.2021
Server/team Lead
Kura Sushi
06.2013 - 01.2018
CNI College
High School Diploma -
Buena Park High School
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