Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Trang Ngoc Thuy Nguyen "Kelly"

Westminster ,CA

Summary

  • Friendly Bobarista with great people skills and sales experience.
  • Dedicated to creating personalized customer experiences while offering expertise in milk substitution, and preparation.
  • Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
  • Pursues every opportunity to support team members and proactively address issues.
  • Experienced Bobarista with wide range of tea knowledge.

Overview

2
2
years of professional experience

Work History

Boba Barista & Ice Cream Server

Cone Appetit
Artesia, CA
08.2020 - 07.2022
  • Recommended products based on solid understanding of individual customer needs and preferences like milk substitute options for non-dairy customers.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Restaurant Waitress

Pho
Westminster , CA
12.2019 - 04.2020
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Education

Bachelor Of Mathematical Sciences - Applied Mathematics

Long Beach City College
Long Beach, CA
05.2024

Associate Of Science - Mathematics

Cypress College
Cypress, CA
05.2022

Skills

  • Employee Training and Supervision
  • Adaptability and Flexibility
  • High-Volume Environments
  • Teamwork and Collaboration
  • Workstation Setup and Breakdown

Languages

Vietnamese
Native or Bilingual

Timeline

Boba Barista & Ice Cream Server

Cone Appetit
08.2020 - 07.2022

Restaurant Waitress

Pho
12.2019 - 04.2020

Bachelor Of Mathematical Sciences - Applied Mathematics

Long Beach City College

Associate Of Science - Mathematics

Cypress College

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Trang Ngoc Thuy Nguyen "Kelly"