Overview
Work History
Education
Skills
Websites
Timeline
Generic

Trang Phuong Ma

Auburn,Alabama

Overview

6
6
years of professional experience

Work History

Online Sales Assistant

NEVA Fashion
Ha Noi, Vietnam
02.2018 - 05.2018
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Brought in over $20,000 per month in sales by leveraging effective promotional, sales and customer service strategies.

Restaurant Supervisor

Vietnamese Kitchen LTD
London , United Kingdom
05.2021 - 10.2021
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.

Food Service Worker

Aramark The Edge Dining Hall
Auburn, Alabama
09.2022 - Current
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Set up, restocked and cleaned dining areas.
  • Performed variety of duties related to food service.
  • Acquired new skills to support team and further accommodate customer needs.
  • Monitored and replenished inventory stock of food, condiments and supplies to optimize customer service.

Event Server

Amalfi Coast Pop-up Dinner
Auburn, Alabama
08.2023 - 08.2023
  • Greeted guests as they enter a venue and helped them find their seats.
  • Filled trays with utensils, napkins and condiments to provide diners with meals and accessories.
  • Served cocktails, five courses and poured wine throughout the event.
  • Checked with customers to determine satisfaction with meals, responded to questions, complaints, and special requests.

Education

Cumulative GPA:

3.89/4.0

Hospitality - Hotel And Restaurant Management

Auburn University
Auburn, AL

Event Management

University of Hertfordshire
Hatfield, United Kingdom

Skills

  • Customer Service
  • Critical Thinking
  • Positive Attitude
  • Team Collaboration
  • Relationship Building
  • Time Management

Timeline

Event Server

Amalfi Coast Pop-up Dinner
08.2023 - 08.2023

Food Service Worker

Aramark The Edge Dining Hall
09.2022 - Current

Restaurant Supervisor

Vietnamese Kitchen LTD
05.2021 - 10.2021

Online Sales Assistant

NEVA Fashion
02.2018 - 05.2018

Cumulative GPA:

3.89/4.0

Hospitality - Hotel And Restaurant Management

Auburn University

Event Management

University of Hertfordshire

Similar Profiles

CREATE PROFILE
Trang Phuong Ma