Traniqua Rogers
Baton Rouge,LA
Summary
Friendly and enthusiastic customer representative with 4-6 years of specialization in retail. Able to learn new task quickly and proficiently in growing key customer relationships. Represent establishment with friendly, professional demeanor always.
Overview
13
13
years of professional experience
Work History
Account Recovery Specialist
Amedisys Home Health
Baton Rouge, LA
09.2023 - 08.2025
- Negotiated mutually beneficial agreements with clients to facilitate prompt debt settlement and maintain positive business relationships.
- Coordinated effectively with other departments such as sales and customer service to streamline communication and promote a unified approach to account recovery.
- Maintained compliance with industry regulations, consistently updating knowledge on relevant laws and best practices.
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Provided account oversight, validating practices and verifying contract compliance.
- Analyzed debtor credit reports as part of the overall risk assessment process before proceeding with collection efforts.
- Increased recovered revenue through diligent follow-up on outstanding debts and negotiation of payment arrangements.
- Conducted regular audits of accounts receivable records, ensuring accuracy of data entry and timely identification of discrepancies requiring attention.
- Developed strong relationships with external collection agencies, ensuring adherence to company guidelines and maximizing results on outsourced accounts.
- Assisted management in the development of policies and procedures related to collections activities that adhered to regulatory requirements.
Patient Care
Alliance Rx Walgreens
09.2019 - 08.2023
- Perform analytical and data entry task.
- Answer patient calls, emails and questions, including finding insurance estimates.
- Confidentially manage patient accounts.
- Schedule patient medication delivery and answer questions, including about billing.
- Ensure compliance with professional standards & regulatory requirements.
- Discuss cost of medication, insurance coverage, and payment options with the patient.
- Work as a team player to ensure each patient receives the best service possible.
- Assist care team with setting goals for quality assurance and best practices.
- Assist in locating funding or other patient needs
Cashier/Returns
Home Depot
03.2019 - 09.2019
- Receive payments by phone, cash, check, credit cards, or automatic debits.
- Issue return, credits, receipts, or change due to the customers.
- Assist customers by providing information and resolving their complaints.
- Answer customers questions and provide information on procedures or policies.
- Use telephone to reach out to customers and verify account information.
- Assist with placement of orders.
Lead Cashier
Dollar General
07.2017 - 08.2018
- Resolve customer complaints in store and over the phone.
- Receive payments by cash, check, credit card, and debits, issue returns, store credits, and change due to the customers.
- Assist customers by providing information and resolving their complaints.
- Maintaining a clean and orderly checkout area.
Event Specialist
Advantage Solutions
02.2017 - 07.2017
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade customers to buy products.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Record and report demonstration related information, such as the number of questions asked by the audience or the number of coupons distributed.
- Sell products being promoted and keep of sales.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customer's needs.
Merchandiser
Champion Install
08.2016 - 12.2016
- Use computers to produce signage.
- Take photographs of displays of displays or signage.
- Plan commercial displays to entice and appeal to customers.
- Place prices or descriptive signs on backdrop, fixtures, merchandise, or floor.
Cashier
Walmart
04.2016 - 07.2016
- Receive payments by cash, check, credit cards, vouchers, or automatic debits, issue receipts, refunds, credits, or change due to the customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering the establishment.
- Answer customers questions and provide information and procedures.
- Maintain clean and orderly checkout area.
Merchandiser
Acosta
05.2015 - 01.2016
- Take photographs of displays and signage.
- Use tablets to produce signage.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Keep records of customers interactions or transactions.
Cashier
Circle K
06.2014 - 01.2015
- Receive payments by cash, check, credit cards, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and receiving their complaints.
- Count money in the cash drawers at the beginning of the shifts to ensure the amounts are correct and that there is adequate change.
- Calculate total payments received during a time period and reconcile this with total sales.
Remodel
Target
01.2014 - 06.2014
- Compare merchandise invoices to items received to ensure the shipments are correct.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Stock shelves, racks, cases, bins, and transferred merchandise.
- Stamp, attach, or change price tags on merchandise referring to price list.
Overnight Stocker
Walmart
08.2012 - 01.2014
- Answer customers questions about merchandise and advise customers on merchandise selection.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Clean display cases, shelves, and aisles.
Cashier
McDonald's
05.2012 - 08.2012
- Receive payments by cash, credit cards, or automatic debit.
- Issue receipts or change due to customers.
- Count money in drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods and tabulate bills using calculators, and cash registers.
Education
NAIL TECHNICATION -
INTERNATINAL BEAUTY COLLEGE #3
01.2019
GED - Medical office support
CARVILLE JOB CORPS
03.2012
Skills
- Active listening
- Sale and marketing
- Critical thinking
- Reading comprehension
- Time management
Timeline
Account Recovery Specialist
Amedisys Home Health
09.2023 - 08.2025
Patient Care
Alliance Rx Walgreens
09.2019 - 08.2023
Cashier/Returns
Home Depot
03.2019 - 09.2019
Lead Cashier
Dollar General
07.2017 - 08.2018
Event Specialist
Advantage Solutions
02.2017 - 07.2017
Merchandiser
Champion Install
08.2016 - 12.2016
Cashier
Walmart
04.2016 - 07.2016
Merchandiser
Acosta
05.2015 - 01.2016
Cashier
Circle K
06.2014 - 01.2015
Remodel
Target
01.2014 - 06.2014
Overnight Stocker
Walmart
08.2012 - 01.2014
Cashier
McDonald's
05.2012 - 08.2012
NAIL TECHNICATION -
INTERNATINAL BEAUTY COLLEGE #3
GED - Medical office support
CARVILLE JOB CORPS