Traniski Moringlan
Lithonia,GA
Summary
10+ years of professional experience in providing excellent customer service. Aiming to utilize and enhance my management skills and to contribute to the outstanding success of an organization.
Overview
10
10
years of professional experience
Work History
City Counter Supervisor
O'Reilly Distribution Center
01.2020 - Current
- Monitor labor and productivity to make sure we operate within our allotted weekly hours.
- Led team meetings to discuss performance goals, operational improvements, and customer service strategies.
- Audit and report inventory while making recommendations on which items to order and restock.
- Supervise 35 plus team members on a daily basis.
- Monitor work and ensure the safe use of warehouse equipment.
- Maintain training schedules and ensure employees are accurately trained and competent within their work roles.
- Prepare and manage work schedules and performance evaluations.
- Set warehouse and team goals in collaboration with other managers.
- Keep up to date on Corporate, and state safety regulations and policy and procedure changes.
- Communicate with other departments to ensure automotive parts are shipped in a timely manner.
- Interview candidates and prepare reports for department needs.
- Operate AS400/data management.
- Experienced in operating a Box truck, RF gun/scanner, Order Picker, Standing Reach Truck Forklift, Sit-down Reach Truck Forklift, Electric Riding Pallet Jack, and Walking Pallet Jack.
- Managed a high-volume workload within a fast-paced work environment and meet deadlines.
- Perform Fleet Maintenance, and work with local shops to make sure all delivery vehicles are up to date on maintenance.
- Setup and manage routes and delivery times.
- Process freight from our outside distribution centers.
- Work with store to make sure all parts ordered are accounted for and shipped to them in a timely manner.
- Load/unload fleet vans with parts/transfer orders from other O'Reilly stores and warehouses.
Customer Service Supervisor
Summit Racing Equipment
10.2016 - 01.2020
- Interviewed, trained, mentored customer service agents and provided an environment of encouragement and empowerment.
- Resolved level-2 escalated product and service calls by clarifying customers' complaints.
- Build sustainable relationships of trust through open and interactive communication.
- Handled local and international shipping.
- Handle PO numbers, part shipments, and Part Backorders.
- Managed a high-volume workload within a fast-paced work environment.
- Provided weekly and monthly evaluations in a timely manner.
- Researched parts and placed orders for customers.
- Provided automotive tech service over the phone for customers building motors, cars, and etc.
Education
Bachelor of Fine Arts - Visual Communication, Web Design and Development
American Intercontinental University
Hoffman Estates, IL01-2011
Associate of Art - Business Administration, Visual Communication
American Intercontinental University
Hoffman Estates, IL01-2010
Skills
- Training & Development
- Equipment Operator
- Customer Service
- Problem-solving abilities
- Schedule coordination
- Order processing
Timeline
City Counter Supervisor
O'Reilly Distribution Center
01.2020 - Current
Customer Service Supervisor
Summit Racing Equipment
10.2016 - 01.2020
Associate of Art - Business Administration, Visual Communication
American Intercontinental University
Bachelor of Fine Arts - Visual Communication, Web Design and Development
American Intercontinental University