Traquila Hernandez
Remote
Summary
Dynamic professional with extensive experience at Speak Loud Incorporated, specializing in conflict resolution and crisis management. Demonstrated success in enhancing youth education through targeted mentoring and funding initiatives. Proficient in patient communication and data analysis, driving collaboration among multidisciplinary teams to achieve significant results.
Overview
18
18
years of professional experience
Work History
Treasurer/Director
Speak Loud Incorporated
Plantation, FL
02.2014 - Current
- Enhanced lives of underprivileged youth through scholarship distribution and mentoring programs.
- Generated funding for youth education while providing career guidance and support.
- Manage the month-end close of the general ledger and prepare the monthly balance sheet reconciliation.
- Assist with audits and fiscal record verification.
- Facilitated resolution of conflicts through effective communication strategies, improving team dynamics.
Assistant/Behavioral Paraprofessional
Crestwood Middle School
Royal Palm Beach, FL
08.2023 - 01.2024
- Implemented behavior management strategies, fostering a positive learning environment.
- Work one-on-one or in small groups with students to support their educational and behavioral needs.
- Assist in developing and implementing individualized education plans (IEPs) for students.
- Monitored and recorded student progress, delivering feedback to teachers and parents to support student development.
- Collaborate with teachers, administrators, and other staff to create an inclusive and supportive educational environment.
- Assisted teachers in managing classroom activities, enhancing student engagement and support.
- Delivered crisis intervention and conflict resolution during critical situations.
Referral Intake Specialist
Hospice Of Michigan
Michigan, IA
01.2023 - 08.2023
- Processed referrals via phone, fax, email, and ECIN to ensure timely access to services.
- Answered crisis calls to provide immediate support and guidance. and take appropriate action.
- Ensured accurate data entry and coordinated with internal departments and outside agencies to streamline referral processes.
- Collaborate with the Field Staff Scheduler and Manager to facilitate patient admissions.
- Utilize critical thinking to support field clinicians and maximize organizational resources.
- Created a welcoming environment for callers and customers to enhance their experience and facilitate effective communication.
Patient Scheduler Specialist
Bethesda Hospital
Boynton Beach, FL
07.2022 - 01.2023
- Documented patient appointment details to streamline scheduling processes.
- Managed appointment cancellations and rescheduling to maintain clinic efficiency.
- Communicated appointment instructions to patients and physicians' offices for clarity and compliance.
- Collected demographic and insurance information to ensure accurate patient records.
- Coordinate with the scheduling coordinator for STAT/Add-on procedures.
Court Specialist II
Palm Beach Clerk and Comptroller
West Palm Beach, FL
05.2017 - 09.2017
- Screen filings for redaction and e-recording transmission to maintain compliance with court standards.
- Perform data entry for docketing and ensure accuracy of document images for reliable case management.
- Update party/attorney information and case statuses.
- Handle public inquiries related to various court matters.
Deputy Sheriff
Palm Beach Sheriff’s Office
West Palm Beach, FL
08.2014 - 08.2016
- Conducted regular site checks and headcounts to ensure safety and security of inmates.
- Enforced policies and documented incidents through detailed legal reports to maintain facility regulations.
- Served as liaison to facilitate communication and coordinate responses during emergencies.
- Protect life and property within the detention facility.
- Distributed meals and hygiene products to inmates.
Center Intake Detention Technician/Field Training Officer
Broward Sheriff’s Office
Fort Lauderdale, FL
01.2012 - 07.2014
- Trained new detention technicians, documenting performance to ensure compliance with facility standards.
- Booked inmates, verifying probation violations and warrants to maintain facility security.
- Coordinate and document inmate movement within the facility.
- Wrote discipline and incident reports for policy violations, ensuring adherence to facility protocols.
Service Desk Lead/Assistant Operations Manager
24 Hour Fitness
Pembroke Pines, FL
05.2008 - 04.2012
- Trained and developed new staff members to enhance service quality.
- Managed front desk financials and budgeting to ensure accurate financial reporting.
- Schedule employees and balance business needs.
- Resolved member service concerns at the front desk to improve customer satisfaction.
- Verify invoices and receipts and prepare banking deposits.
- Perform administrative support tasks and daily use of MS Word, Excel, and PowerPoint.
Education
Master of Arts - Special Education, Applied Behavioral Analysis
Ball State University
Muncie, INBachelor of Applied Science Degree - Healthcare Service Administration, Human Services
St. Petersburg College
St. Petersburg, FLBasic EKG Certification -
Center for Career Training
Fort Lauderdale, FLAssociate of Arts - Pre-Nursing
Palm Beach State College
Lake Worth, FLBasic Corrections Recruit Academy -
Palm Beach State College
Lake Worth, FLSkills
- Patient communication and experience
- Scheduling and calendar management
- Individualized education plans
- Conflict resolution
- Behavior management
- Team collaboration
- Care navigation and workflow
- Incident and service disruption
- Compassionate support
- Administrative collaboration
- Data analysis
- Intake coordination
- Crisis management
- Referral processing
- Documentation and data entry
- Insurance verification
- Multidisciplinary collaboration
References
- Lotaya Griffin
- Dr. Sidjae Price, CEO, Speak Loud Incorporated
- Lori-Ann Pace, Co-CEO Pace Enterprise
Communication Skills
Curriculum Outline for Youth-Based Entrepreneurship Program, 01/01/23 - 05/31/23, I created a curriculum outline for a youth-based entrepreneurship program for Speak Loud Incorporated., I interviewed several experienced teachers and entrepreneurs., Used evidence-based research to develop the curriculum and presented it to Speak Loud Incorporated board members.
Timeline
Assistant/Behavioral Paraprofessional
Crestwood Middle School
08.2023 - 01.2024
Referral Intake Specialist
Hospice Of Michigan
01.2023 - 08.2023
Patient Scheduler Specialist
Bethesda Hospital
07.2022 - 01.2023
Court Specialist II
Palm Beach Clerk and Comptroller
05.2017 - 09.2017
Deputy Sheriff
Palm Beach Sheriff’s Office
08.2014 - 08.2016
Treasurer/Director
Speak Loud Incorporated
02.2014 - Current
Center Intake Detention Technician/Field Training Officer
Broward Sheriff’s Office
01.2012 - 07.2014
Service Desk Lead/Assistant Operations Manager
24 Hour Fitness
05.2008 - 04.2012
Master of Arts - Special Education, Applied Behavioral Analysis
Ball State University
Bachelor of Applied Science Degree - Healthcare Service Administration, Human Services
St. Petersburg College
Basic EKG Certification -
Center for Career Training
Associate of Arts - Pre-Nursing
Palm Beach State College
Basic Corrections Recruit Academy -
Palm Beach State College