Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traseandia Edberson

Wilson,N.C

Summary

Enthusiastic professional with a background spent processing multi-state and global payrolls. A hardworking Payroll Specialist focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations.

Overview

10
10
years of professional experience

Work History

Onboarding Specialist

Kelly Services
05.2023 - Current


  • Communicate with District Administrators and our Application Partners to resolve product-related issues as our customers are getting their Clever accounts ready for the new school year.
  • Request an update to the customer master file, when updated information is received
  • Other duties as assigned Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features.
  • Navigate and contribute to internal and external product documentation.
  • Experience in fast-paced customer-facing positions worked email or phone support before and can independently assess, manage, and prioritize support requests based on need (i.e., priority levels, deadline) and risk.
  • Passion for solving technical problems working directly with customers to assess their needs and define technical solutions
  • Excellent communication skills explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution.
  • Continually prospect new district using text messaging and email.
  • Develop and maintain referral partnerships with current and former district.
  • Provide prompt follow-up on all incoming leads. Within business hours the expectation is 5 minutes or less.
  • Utilize Salesforce to manage a successful pipeline of prospective students.
  • Maintain complete Salesforce records. Add notes for every interaction with our students and properly status students within the sales cycle.

Payroll Specialist

Kelly Services
03.2023 - 06.2023
  • Ability to accurately forecast your sales pipeline with a high degree of accuracy
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Anticipates possible objections and proactively prepares responses to counter them
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Continues to learn methods for overcoming barriers and moving forward during any part of the sales cycle
  • Utilizes in-depth knowledge of a variety of sales techniques and methodologies

Insurance Sales Consultant

Kelly Services
10.2022 - 04.2023
  • Process insurance carrier requests for additional information according to established company policies and procedures
  • Close 2-3 sales daily, these can also be bundle add-ons or upgrades to plans (ex; HOA insurance)
  • Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
  • Enter customer payments in the appropriate insurance carrier systems as necessary
  • Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
  • Process credit card transactions, including pre-charging, charging, posting, and disputes
  • Answer the credit card processing phone line to assist in charging client credit card
  • Process customer requests for policy changes, proof of insurance and cancellations according to established company policies and procedures
  • Process write-offs and transfers (month-end, small balance, etc.)
  • Contact customers via telephone and email regarding payment application or credit card issues
  • Request an update to the customer master file, when updated information is received
  • Research returned mail and bank correspondence Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
  • Follow up on unresolved issues in a timely manner, escalating call trends to management.
  • Identifies numerous policy types from complex insurance forms
  • Developing or modifying policies, procedures, and protocols for new or existing programs
  • Resolving complex issues effectively to maintain departmental and company standards,
  • Registered customer information on database to enable tracking history and maintain accurate records.


Payroll Administrator

Truist Financial
02.2021 - 09.2022
  • Followed up promptly with interested clients to close sales.
  • Processed payroll garnishments such as tax liens and child support.
  • Calculated payroll deductions by accurately using salesforce and processed payroll to meet preset requirements.
  • Submitted reports on payroll activities.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Sent bi-monthly reminders for employees to complete and submit time sheets before deadline.
  • Coordinated with HR personnel to verify accuracy and completeness of employee information.
  • Managed employee records on database to maintain accuracy and updated information.

Payroll Administrator

Wilson, City of Wilson
07.2018 - 02.2021
  • Filed reports and posted daily batches in system.
  • Processed payroll garnishments such as tax liens and child support.
  • Reconciled accounts receivable to general ledger.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Submitted reports on payroll activities.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Sent bi-monthly reminders for employees to complete and submit time sheets before deadline.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Senior Insurance Operations Specialist

PNC Bank
12.2015 - 05.2017
  • Started the claims process when customers called in to report an auto or homeowner claim
  • Process customer requests for policy changes, proof of insurance and cancellations according to established company policies and procedures
  • Follow up discrepancies, review and appeal unpaid claims
  • Worked in paperless environment to accomplish assignments electronically.
  • Filed reports and posted daily batches in system.
  • Evaluated all evidence with goal of creating positive outcomes for clients claims
  • Used data entry skills to accurately document and input statements.
  • Processes and/or reconciles transactions in accordance with established policies and procedures
  • Responsible for at least 3 sales a day from warm calls
  • Partners internally with service partners to route calls, documents or other action items to complete transactions
  • Processed vendor and supplier payments on weekly basis.
  • Ensures the appropriate materials, documentation and capacity are available to complete transactions
  • Close 2-3 sales daily, these can also be bundle add-ons or upgrades to plans (ex; HOA insurance) Provides responses and documentation to inquiries and ad hoc requests
  • Provides feedback on workflow and work received to supervisor
  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures
  • Strong grasp of a variety of claim processing rules and guidelines

Pharmacy Technician Billing Specialist

Rite-Aid Pharmacy
Wilson , NC
03.2014 - 01.2015
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Monitored outstanding invoices and performed collections duties.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Education

Associate - Science

Pitt Community College
Winterville, NC

Business Admin: Management Applications and Principles Certificate - undefined

Pitt Community College
Winterville, NC

Career Readiness Certification (Gold) -

Wilson Tech Community College

Diploma -

Beddingfield High School
Wilson, NC
06.2013

Skills

  • Inside Phone Sales Experience
  • Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint
  • Sales admissions
  • Salesforce Experience
  • Performance Improvement
  • Consultative Sales Approach
  • Best Practices and Standards
  • Milestone Planning
  • Claim Verifications
  • Interpersonal Communication Skills
  • Active Listening
  • HIPAA and Safety Requirements
  • Health Insurance Verification
  • Personnel Management
  • Accurate Recordkeeping
  • Bookkeeping Operations
  • Payment Research
  • Account Updating
  • Customer Contact
  • Petty Cash Disbursement
  • Access Software
  • A/P and A/R Expertise
  • Charges and Rates Documentation
  • Fee and Charge Computation

Timeline

Onboarding Specialist

Kelly Services
05.2023 - Current

Payroll Specialist

Kelly Services
03.2023 - 06.2023

Insurance Sales Consultant

Kelly Services
10.2022 - 04.2023

Payroll Administrator

Truist Financial
02.2021 - 09.2022

Payroll Administrator

Wilson, City of Wilson
07.2018 - 02.2021

Senior Insurance Operations Specialist

PNC Bank
12.2015 - 05.2017

Pharmacy Technician Billing Specialist

Rite-Aid Pharmacy
03.2014 - 01.2015

Associate - Science

Pitt Community College

Business Admin: Management Applications and Principles Certificate - undefined

Pitt Community College

Career Readiness Certification (Gold) -

Wilson Tech Community College

Diploma -

Beddingfield High School

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Traseandia Edberson