Trashana Thomas
Los Angeles,CA
Summary
Knowledgeable and dedicated professional with extensive experience in the Healthcare industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and compassionate with an exemplary passion for developing relationships with maintaining patients dignity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
UCLA Medical Center
12.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Patient Access Representative II
Providence Saint John's Health Center
08.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into a computer database to establish patient medical records.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
Advance Medical Support Assistant
Veterans Health Administration
09.2021 - 04.2023
- Duties include coordinating patient care with PACT Teams
- Review AMION software to update resident daily clinics and scheduling board
- Provide training to onboarding staff on issues surrounding the impact of program requirements on matters affecting the organization in the areas of procedural requirements and/or instructions, as well as matters dealing with fluctuating workloads
- Schedule consults for Primary Care Mental Health Integration (PCMHI) staff
- Update the Insurance Capture Buffer system with patient insurance information
- Provided backup support to office staff by completing billing and filing tasks, answering phones
Clinical Partner
Cedars-Sinai Medical Center
12.2017 - 08.2022
- Bathe and dress patients
- Serve meals and help patients eat
- Take vital signs and record
- Turn or reposition patients who are bedridden Provide and empty bedpans and urinals
- Answer patient call lights
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies
- Clerical task as needed
- Direct/Constant observation on a case-by-case basis
Emergency Room Coordinator
Ronald Reagan UCLA
05.2016 - 02.2022
- Provides clerical and administrative services to maintain a line of communication between patients/visitors and clinical staff
- Coordinates communications via telephone, radio systems, and intercom for clinical staff
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Prepares and monitors a variety of paperwork including admissions, medical records, arranging ambulance transportation, etc.
- Responsible for activating codes and maintaining activation logs including notations, and dispositions.
- Reporting critical patient positive culture processing,
- Fast-paced clinical environment with potential exposure to challenging situations and patient encounters.
Nursing Communication Technician
Cedars-Sinai Medical Center
03.2015 - 12.2017
- Communication Tech (NCT) is responsible for relaying messages, triaging calls, and inputting data into the computer and also maintains competency skills including the ability to interact with people of diverse cultural backgrounds
- I worked in collaboration with other departments to maintain adequate supplies and track the status of equipment repairs
- Demonstrates effective communication and customer service skills with patients, family members, physicians, and other medical center departments in compliance with the medical centers' customer service goals.
- All other unit/ward duties as needed and or assigned
Assistant III
UCLA Los Angeles
02.2015 - 05.2016
- Traveled as assigned to provide clerical support service to various clinics throughout the UCLA health system
- Duties included appointment scheduling, reception/check-in and out, pre-registration, cash collection, verifying insurance, and all general administrative duties.
- Greeted guests with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Patient Admitting Representative
Cedars-Sinai Medical Center
06.2011 - 03.2015
- Pre-registers and registers patients presenting at the hospital for inpatient, and outpatient services
- Protecting and maintaining patient confidentiality
- Conduct patient or guarantor interviews, explain hospital policies, and patient financial responsibility
- Obtained patients' signed consents and collected copays and any other financial liabilities due at the time of service
- Verify insurance benefits for all inpatient and outpatient accounts
- Submits admission notifications to payor, upon admission
- Responsible for providing the highest level of customer service to maintain customer and patient satisfaction.
Education
Associate of Science - Nursing
Santa Monica College
Santa Monica, CA06.2025
CA CNA License -
American Medical Careers
Los Angeles07.2017
High School Diploma -
Crenshaw High School
Los Angeles, CA06.2003
Skills
- Proficient in Microsoft Word, Excel, Outlook
- 40 wpm
- EPIC
- Medical Terminology Understanding
- Passport
- Patienttrak
- CPI certified
Certification
- CNA - Certified Nurse Assistant
- BLS from AMA
- CPI certified
Timeline
CNA
UCLA Medical Center
12.2023 - Current
Patient Access Representative II
Providence Saint John's Health Center
08.2022 - Current
Advance Medical Support Assistant
Veterans Health Administration
09.2021 - 04.2023
Clinical Partner
Cedars-Sinai Medical Center
12.2017 - 08.2022
Emergency Room Coordinator
Ronald Reagan UCLA
05.2016 - 02.2022
Nursing Communication Technician
Cedars-Sinai Medical Center
03.2015 - 12.2017
Assistant III
UCLA Los Angeles
02.2015 - 05.2016
Patient Admitting Representative
Cedars-Sinai Medical Center
06.2011 - 03.2015
Associate of Science - Nursing
Santa Monica College
CA CNA License -
American Medical Careers
High School Diploma -
Crenshaw High School
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