Trashon Baynes
Virginia Beach,Virginia
Summary
Detail-oriented IT professional with an active Secret Clearance and expertise providing expert-level support to users within various demographics. Proficient in windows host and server troubleshooting. Experienced with managing users and groups through Active Directory. Well-versed in training users on application acceptable use as well as tracking and monitoring system changes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Administrator
Native American Technology Corporation
05.2023 - Current
- Provided administrative support for the Joint Chiefs of Staff Learning Management System
- Successfully addressed browser and server-based challenges affecting user course enrollment and accomplishment.
- Ensured seamless operation of the LMS by monitoring student progress and promptly addressing system issues with engineers and administrators
- Adhered to recovery protocols during network and server outages.
- Managed user access rights according to organizational policies and procedures.
- Processed new user account requests
NNPI Service Desk Analyst
SAIC
06.2022 - 04.2023
- Provided technical support for Navy SMIT contract, utilizing PowerShell Scripts, Windows Command Line Utilities, and Remote Access tools to resolve hardware, software, and network connectivity issues.
- Cultivated strong customer relationships, escalating network wide and system wide problems to higher tier admins.
- Effectively utilized Microsoft Endpoint Configuration Manager for managing software installations
- Maintained inventory of all equipment, hardware components, software licenses.
- Managed user access rights based on organizational policies and procedure using Active Directory
Education
Associate of Science - Information systems technology (Web Development Specialist)
Tidewater Community College
Virginia Beach05-2024
Skills
- JavaScript/HTML/CSS
- LMS Administration
- Photoshop
- Powershell
- Software Troubleshooting
- Windows System Administration
- Linux
- Python (Programming Language)
- Active Directory User/Group Management
- Incident Management
- NNPI host/network troubleshooting
Certification
- CompTIA A+, CompTIA, 11/018/22, 11/018/25, COMP001022078047
- Linux Essentials Certification, Linux Professional Institute (LPI), k9ug9esxen
References
References available upon request.
Timeline
Help Desk Administrator
Native American Technology Corporation
05.2023 - Current
NNPI Service Desk Analyst
SAIC
06.2022 - 04.2023
Associate of Science - Information systems technology (Web Development Specialist)
Tidewater Community College
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