Trauhn Johnson
Memphis,TN
Summary
Results-driven professional with extensive experience in quality control, production management, and customer satisfaction. Proven track record of optimizing processes and enhancing team performance to drive operational efficiency.
Overview
2024
2024
years of professional experience
Work History
Production Supervisor
UKG
Memphis, TN
- Supervised daily production activities to ensure compliance with quality and safety standards.
- Coordinated workflow among teams to optimize efficiency and meet production deadlines.
- Implemented process improvements that enhanced operational productivity and reduced waste.
- Trained new staff on equipment usage, safety protocols, and production processes.
- Resolved issues quickly to maintain productivity goals.
- Fostered a culture of continuous improvement by encouraging team feedback and collaboration.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Coordinated with other departments to maintain smooth and efficient product flow.
Assistant General Manager
Picadilly Cafeteria
Jacksonville, FL
08.2017 - 12.2023
- Supervised daily operations to ensure compliance with health and safety standards.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Developed training programs for new staff, enhancing onboarding efficiency.
- Led initiatives to streamline operational processes, improving overall workflow efficiency.
- Mentored junior staff, fostering a collaborative and productive workplace environment.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Concessions Supervisor
Jacksonville Jaguars LLC.
Jacksonville, FL
07.2017 - 11.2023
- Supervised daily operations of concessions, ensuring efficient service delivery during events.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Coordinated inventory management, optimizing stock levels to minimize waste and ensure availability.
- Implemented standard operating procedures to enhance safety and compliance across all concessions areas.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty during events.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting processes.
- Implemented effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
- Conducted regular meetings with staff to discuss performance metrics, address concerns or suggestions for improvement, fostering a positive work culture.
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Addressed equipment issues promptly, coordinating repairs or replacements as needed to minimize downtime at the concession stand.
- Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
- Assisted customers with inquiries or special requests, demonstrating excellent customer service skills that contributed to repeat business opportunities.
- Increased revenue through upselling strategies and effective promotional activities at the concession stand.
- Streamlined inventory management for accurate stock levels and minimized waste, resulting in cost savings.
- Facilitated smooth transitions during shift changes, ensuring seamless handoff of responsibilities between team members.
Education
No Degree - Nursing
West Shore Community College
Ludington, MISkills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
Timeline
Assistant General Manager
Picadilly Cafeteria
08.2017 - 12.2023
Concessions Supervisor
Jacksonville Jaguars LLC.
07.2017 - 11.2023
Production Supervisor
UKG
No Degree - Nursing
West Shore Community College