Travacious Houston
Cordova,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Agero Roadside Assistance
01.2021 - Current
- Managed timely and effective replacement of damaged or missing products.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Call Center Representative
TeleDiredt
01.2018 - 12.2020
- Handling calls for a variety of clients.
- Entail a multitude of tasks including customer service, client communication and much more.
- Taking reservations, setting appointments, taking donations and more.
- Improve customer satisfaction rates and ensure our outsourced call center activities are timely, accurate and on track with client expectations.
Customer Service Desk Cashier
Amazon.Inc
11.2016 - 12.2018
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Developed and managed relationships with customers to increase customer loyalty.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
High School Diploma -
Bolton High School
Arlington, TN05.2011
Skills
- Sales closing
- Brand representation
- Conflict Resolution
- Following scripts
- Quality Control
- Software troubleshooting
- Technical Support
- Inbound Call Management
- Document and Records Management
Certification
- MCAS - Microsoft Certified Application Specialist
- Office Management-Secretarial Skills
Timeline
Customer Service Representative
Agero Roadside Assistance
01.2021 - Current
Customer Service Call Center Representative
TeleDiredt
01.2018 - 12.2020
Customer Service Desk Cashier
Amazon.Inc
11.2016 - 12.2018
High School Diploma -
Bolton High School
- MCAS - Microsoft Certified Application Specialist
- Office Management-Secretarial Skills
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