Travacious Houston
Cordova,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Agero Roadside Assistance
01.2021 - Current
- Managed timely and effective replacement of damaged or missing products.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Call Center Representative
TeleDiredt
01.2018 - 12.2020
- Handling calls for a variety of clients.
- Entail a multitude of tasks including customer service, client communication and much more.
- Taking reservations, setting appointments, taking donations and more.
- Improve customer satisfaction rates and ensure our outsourced call center activities are timely, accurate and on track with client expectations.
Customer Service Desk Cashier
Amazon.Inc
11.2016 - 12.2018
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Developed and managed relationships with customers to increase customer loyalty.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
High School Diploma -
Bolton High School
Arlington, TN05.2011
Skills
- Sales closing
- Brand representation
- Conflict Resolution
- Following scripts
- Quality Control
- Software troubleshooting
- Technical Support
- Inbound Call Management
- Document and Records Management
Certification
- MCAS - Microsoft Certified Application Specialist
- Office Management-Secretarial Skills
Timeline
Customer Service Representative
Agero Roadside Assistance
01.2021 - Current
Customer Service Call Center Representative
TeleDiredt
01.2018 - 12.2020
Customer Service Desk Cashier
Amazon.Inc
11.2016 - 12.2018
High School Diploma -
Bolton High School
Similar Profiles
Diymeal StewartDiymeal Stewart
Roadside Assistance Agent at Agero Roadside AssistanceRoadside Assistance Agent at Agero Roadside Assistance
Nohel Z. BayssaNohel Z. Bayssa
Customer Service Representative Roadside Agent at AGERO ROADSIDE ASSISTANCECustomer Service Representative Roadside Agent at AGERO ROADSIDE ASSISTANCE
Martina JenningsMartina Jennings
Call Center Representative at Agero Roadside AssistanceCall Center Representative at Agero Roadside Assistance
Alyssa GrayAlyssa Gray
Patient Access Representative at Conduent/ Novo NordiskPatient Access Representative at Conduent/ Novo Nordisk
JAELYN STOVALLJAELYN STOVALL
Youth Program Group Leader – Before & After School at YMCA of Memphis and Mid- SouthYouth Program Group Leader – Before & After School at YMCA of Memphis and Mid- South