Trava J. Nixon
Conroe,TX
Summary
Positive, upbeat Customer Service Professional brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Professional
Comcast, Xfinity
Houston, TX
03.2012 - 09.2023
- Listened to customer inquiries and responded with appropriate solutions.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Provided support for technical issues related to products or services.
- Collaborated with other departments to resolve customer inquiries quickly and effectively.
- Reviewed account and service histories to identify trends and resolve issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
McCall Sr High School
Tallulah, LA05-1995
Some College (No Degree) - Journalism, Broadcast
Grambling State University
Grambling, LASkills
- Customer Service Excellence
- CRM Software
- De-Escalation Techniques
- Quality Assurance
- Payment Processing
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Account Updating
- Appointment Scheduling
- Call Management
- Active Listening
- Adaptive Team Player
- Follow-Up SkillsI
References
References available upon request.
Timeline
Customer Service Professional
Comcast, Xfinity
03.2012 - 09.2023
High School Diploma -
McCall Sr High School
Some College (No Degree) - Journalism, Broadcast
Grambling State University
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