Traven Wells
Trussville
Summary
Results-driven engineer with a strong focus on team success through diligent project management and organizational skills. Proven track record in maximizing operational efficiencies and maintaining system uptime through effective technical oversight. Expertise in developing secure network designs and implementing security initiatives that align with business objectives. Committed to delivering impactful analyses and achieving strategic goals in IT management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical Analyst
Mercedes
Birmingham
03.2018 - Current
- Analyzed system requirements for various IT projects at a leading automotive manufacturer.
- Provided technical support to end-users, resolving complex IT issues efficiently.
- Managed documentation for system configurations and process workflows accurately.
- Resolved complex technical problems through root cause analysis techniques.
Service Department Associate
Mercedes Benz of Birmingham
03.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Peer Mentor Success Coach/Office Assistant Intern
TRIO Academic Support Services Birmingham
08.2017 - Current
- Mentor students and prepare them for success academically and socially.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Assisted in developing workshops on time management skills.
IT Intern
Microsoft
Atlanta
08.2022 - 08.2024
- Managed project for installation of data drops and power for new Andon system, achieving 10% downtime reduction.
- Developed work center naming convention to enhance routing accuracy and updated records in SAP and Solumina.
- Led replacement of fourteen outdated laptops, enhancing processing speed and improving worker utilization by 10%.
- Conducted weekly meetings with engineers to evaluate project progress and address challenges.
- Prepared various reports and documents to facilitate operations.
- Supported troubleshooting of hardware and software issues for internal teams.
Education
Bachelor of Science - Information Technology
Troy University
Troy, Alabama, AL05.2022
Associate of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH04-2024
Skills
- Ul>
- Tremendous customer service skills
- P> Excellent problem-solver and able to offer solutions for various issues
- P> Keen attention to detail ensuring accurate completion of multiple tasks by strict deadlines
- P> Scheduling, organizing and planning
- P> Data entry and database management
- P> Strategic planning and quality assurance
- System configuration
- Research skills
- Data analysis
- Technical support
- Software development
- Information security
- Web development
- Network security
Affiliations
• Troy School of Engineering Dean’s Scholarship
• Troy Academic Scholarship
• American Society of Mechanical Engineers
• Teach: program that produces STEM (Science, Technology, Engineering, Mathematics) teachers
• National Society
• Troy Academic Scholarship
• American Society of Mechanical Engineers
• Teach: program that produces STEM (Science, Technology, Engineering, Mathematics) teachers
• National Society
Certification
• CompTIA+
• Notary Public
Security ++
ITF Microsoft
CompTIA Network ++
• Notary Public
Security ++
ITF Microsoft
CompTIA Network ++
Personal Information
Title: Information Technology/Engineer
Software
• Solumina
, 5, Excellent,• PTC Creo 2.0
, 5, Excellent,• Matlab
, 5, Excellent,• SAP
, 5, Excellent,• Microsoft Word
, 5, Excellent,• Microsoft Excel
, 5, Excellent,• Microsoft PowerPoint
, 5, ExcellentAccomplishments
Honors & Distinctions
Timeline
IT Intern
Microsoft
08.2022 - 08.2024
IT Technical Analyst
Mercedes
03.2018 - Current
Service Department Associate
Mercedes Benz of Birmingham
03.2018 - Current
Peer Mentor Success Coach/Office Assistant Intern
TRIO Academic Support Services Birmingham
08.2017 - Current
Bachelor of Science - Information Technology
Troy University
Associate of Science - Cyber Security
Southern New Hampshire University