TRAVEON JACKSON
Redondo Beach,CA
Summary
IT manager specializing in commerce systems and 3PL operations, with expertise in designing, integrating, and managing reliable technology stacks across platforms such as NetSuite, Celigo, and Shopify Plus. Proficient in transforming fragmented processes into streamlined, auditable workflows through automation-first strategies, leveraging APIs/EDI and AI to enhance operational efficiency while ensuring robust governance via IAM/MDM and change control measures. Proven track record of managing the full technology stack and budget, aligning expenditures with reliability and growth objectives while collaborating with Operations and Finance to improve data hygiene and optimize order-to-ship cycles. Results-driven leader skilled in project management and strategic planning, dedicated to driving continuous improvement in IT infrastructure.
Overview
12
12
years of professional experience
Work History
IT Manager / Systems Administrator
JLUXLABEL Inc.
10.2020 - Current
- Own NetSuite ↔ Celigo ↔ Shopify Plus flows (orders, fulfillments, inventory, payments), compressing order-to-ship by ~30%.
- Standardized Mirakl Connect ↔ Shopify for Macy’s/Bloomingdale’s/Nordstrom; safety-stock guardrails + proactive monitors keep order-flow incidents
- Built a category-aware product-upload template (validations, imagery/GTIN checks) and used AI prompting/vibe-coding for attribute mapping, raising first-pass acceptance to 73% and enabling 3–5-day time-to-list.
- Built and operate the NetSuite ↔ RyderShip (WMS) integration on Celigo (order export, inventory sync, shipment confirmations, status updates) with monitoring/retries for resilience.
- Maintain a closed-loop returns pipeline (Loop Returns ↔ NetSuite ↔ RyderShip) for RA creation, WMS receipt, and finance/CX reconciliation.
- Support EDI (X12 850/856/810) and governed SFTP/FTP jobs for partners/vendors.
- Integrated WFX (PLM) with NetSuite to automate item master creation and downstream sync to Shopify and the 3PL/WMS with consistent attributes/taxonomy.
- Govern roles/permissions, workflows, and saved searches with Ops/Finance to improve data hygiene and reduce manual reconciliation.
- Plan and execute upgrades/migrations with tested rollback; maintain change records and DR/BCP runbooks.
- Harden environment with IAM/SSO and MDM; drive periodic access reviews and close audit findings.
- Own the full technology stack and annual technology budget (SaaS, licenses, network/infra); set vendor strategy, negotiate renewals, right-size licenses, and align spend with reliability and growth targets.
- Notable Accomplishments
- 2025 — Launched Macy’s (Mirakl) in late Feb; reached $1M+ GMV by Q2; replicated to Bloomingdale’s & Nordstrom.
- 2023 — Automated WFX ↔ NetSuite product creation with clean downstream sync to Shopify/3PL.
- 2022 — Migrated from in-house warehouse to 3PL and stood up the RyderShip integration on Celigo with Loop-based returns reconciliation.
Software Implementation Specialist
Jazva Inc.
02.2019 - 10.2020
- Led retail/e-commerce implementations (discovery → config → go-live → hypercare) across listings, inventory sync, order routing, and carrier integrations; created cutover plans and runbooks to de-risk launches.
- Translated processes into Jazva configuration/mappings; removed manual reconciliation and stabilized flows.
- Delivered training and enablement; reduced early-life support load; partnered with Product/Eng on improvements.
Product Support / Customer Success (Tier-1/2)
Jazva Inc.
01.2018 - 02.2019
- Owned Zendesk queues (tickets/chat/phone) across catalog/listings, inventory discrepancies, and shipping label failures; triaged, reproduced, escalated, and validated fixes.
- Authored KB/runbooks to deflect repeat tickets; conducted post-launch enablement to lift adoption and reduce ticket rate.
Production Lead
ViaTech Publishing Solutions
05.2014 - 01.2018
- Ran day-to-day production floor operations under the warehouse manager; staffed and sequenced operators/lines so orders flowed intake → print/bind → QC → pack/ship.
- Managed cross-shift work allocation; cleared bottlenecks and adjusted stations to hit SLAs and carrier cut-offs.
- Primary POC for partner branches (NY, TX, ATL, CHI) on order status, priorities, and escalations; coordinated updates and resolution across time zones.
- Partnered with Customer Service and Shipping to resolve order exceptions and packaging/compliance issues; protected fulfillment accuracy and on-time shipment performance.
- Formalized daily handoffs and work trackers to give the floor clarity on WIP, rushes, and rework—improving throughput and smoothing end-of-day closeout.
Education
Associate of Science - Computer Science coursework
El Camino College
01.2019
Skills
- Shopify Plus management and app integration
- Data integration expertise
- Automation with AI tools
- Customer experience optimization
- Customer engagement through Yotpo reviews and loyalty programs
- File transfer protocols: SFTP and FTP
- Google Workspace administration
- Identity and access management
- Runbook and SOP development
Accomplishments
• 2025 — Launched Macy’s (Mirakl) in late Feb; reached $1M+ GMV by Q2; replicated to Bloomingdale’s & Nordstrom.
• 2023 — Automated WFX → NetSuite product creation with clean downstream sync to Shopify/3PL.
• 2022 — Migrated from in-house warehouse to 3PL and stood up the RyderShip integration on Celigo with Loop-based returns reconciliation.
SELECTED TOOLS & ENVIRONMENT
- OpenAI (ChatGPT), Azure OpenAI, Google AI Studio (vibe coding)
- NetSuite, Celigo, Shopify Plus & Apps, WFX (PLM), Mirakl Connect, Loop Returns, Gorgias, Klaviyo, Yotpo, Tapcart, TikTok Shop, Meta Business Suite
- RyderShip (WMS), Google Workspace Admin & Google Apps Script, Microsoft 365 Admin, Adobe Admin Console
- UniFi/UDM Pro, Cisco Meraki, Windows/macOS, VLAN/VPN/DNS/DHCP
- APIs/Webhooks, EDI (X12 850/856/810), SFTP/FTP
Timeline
IT Manager / Systems Administrator
JLUXLABEL Inc.
10.2020 - Current
Software Implementation Specialist
Jazva Inc.
02.2019 - 10.2020
Product Support / Customer Success (Tier-1/2)
Jazva Inc.
01.2018 - 02.2019
Production Lead
ViaTech Publishing Solutions
05.2014 - 01.2018
Associate of Science - Computer Science coursework
El Camino College