Travia Jones

Implemented streamlined visitor check-in process, reducing wait times by 15 percent.

Coordinated internal communications across departments, improving response time and ensuring clarity in processes.

Supported recruitment of foster parents through outreach and informational sessions, increasing community awareness and engagement.

Reviewed Supervisory Visit Checklist and foster home files to ensure compliance with regulatory standards.

Managed 50–75+ client interactions daily via multi-line phone system, maintaining high responsiveness and service quality.

Scheduled and coordinated 30+ service appointments daily, supporting route efficiency and operational productivity.

Processed payments and invoices with 100% accuracy in QuickBooks, minimizing billing discrepancies.

Maintained customer database of 1,000+ accounts, ensuring data accuracy and effective profile management to support service delivery.

Enhanced customer retention through proactive issue resolution and timely follow-up communication, fostering positive client relationships.

Acted as the first point of contact for 200+ daily visitors, staff, and parents, maintaining a professional and secure front-office operation.

Supported school leadership with scheduling and administrative needs, improving operational efficiency across departments.

Implemented streamlined visitor check-in process, reducing wait times by ~15%.

Coordinated internal communications across multiple departments, enhancing clarity and response time for staff inquiries.

• Welcomed visitors and informed them about school programs and events, fostering a positive first impression.
• Handled incoming calls and efficiently directed them to appropriate staff, ensuring smooth communication flow.

Supported corporate office operations and leadership, managing high-volume communications and executive access.

Processed and reconciled $50K+ annually in corporate expenses through Concur with full compliance to company policy.

Managed procurement and inventory for office operations, reducing supply shortages and improving efficiency.

Coordinated mail and package distribution for entire office, ensuring timely delivery of 100+ items weekly.

Enhanced front-office operations by improving visitor management and communication flow.

Assisted 100+ residents and guests weekly, delivering high-touch administrative and concierge services.

Managed front desk operations, including communications, scheduling support, and correspondence handling.

Improved response time to resident requests by ~20% through better tracking and follow-up processes.

Maintained organized and accurate records to support daily operations.

Transcribed 20–30 ultrasound exams daily, ensuring accurate and timely medical record entry to support patient care.

Maintained 99%+ accuracy rate in clinical documentation and reporting.

Performed quality assurance reviews on all reports before physician submission, reducing rework and enhancing documentation accuracy.

Pulled and consolidated patient data across multiple EMR systems, reducing retrieval time by ~25%.

Provided patient-facing support, processing payments and scheduling while maintaining HIPAA compliance.