TRAVIN SANDERS
Sumter,SC
Summary
Dedicated and detail-oriented Machine Operator with 10 years of experience operating, monitoring, and maintaining production machinery in fast-paced manufacturing environments. Skilled in reading blueprints, performing quality checks, troubleshooting equipment issues, and ensuring compliance with safety and efficiency standards. Recognized for strong attention to detail, problem-solving abilities, and a commitment to meeting production goals with minimal downtime. Adept at working independently or as part of a team to maintain smooth operations and deliver high-quality products.
Overview
15
15
years of professional experience
Work History
Panelboard Wiring Technician
Eaton Corporation
08.2024 - Current
- Work from manufacturing information such as front views, bill of materials, wiring diagrams, drawings, blueprints, order entry systems, and oral or written instructions to accurately select and install the correct wires and complete production promptly.
- Be responsible for understanding power flow and referencing guidelines to comply with regulations when wiring panelboards.
- Proactively identify opportunities for process improvement and complete root cause analysis in response to issues with quality or production.
- Be responsible for quality, including visual inspections of material before and after wiring, identifying nonconforming parts, and troubleshooting errors.
- Cross-train and stand in for other employees/job functions when necessary.
Customer Service Advocate
Verizon Wireless
01.2017 - 07.2024
- Assisted customers with inquiries regarding services, billing, and account management.
- Processed service requests, new account setups, and terminations with efficiency.
- Resolved customer complaints and escalated issues as necessary to ensure timely resolutions.
- Maintained customer records and updated account information in the company’s database.
- Collaborated with field technicians and internal departments to coordinate service requests.
- Met or exceeded performance metrics, including call resolution time and customer satisfaction scores.
Machine Operator
Continental Tire
08.2015 - 01.2017
- Used item numbers to properly stock the warehouse.
- Picked up incoming stock and delivered materials to designated locations.
- Maintained counts and lifts, shifts, and stocks of materials and parts.
- Recognized and reported defective material and equipment to the shift supervisor.
- Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
- Immediately communicated any equipment issues to the supervisor.
Automated Logistical Specialist
U.S. Army
10.2010 - 05.2015
- Operated and maintained communications equipment.
- Identified and resolved equipment shortages.
- Directed the day-to-day logistical operations for a 20-employee organization.
- Strong leader of customer support staff.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Writing office job descriptions and directives.
- Met all customer call guidelines including service levels, handling time, and productivity.
- Devised and published metrics to measure the organization's success in delivering world-class customer service.
Education
Associate of Arts - Criminal Justice
University of Phoenix
01.2025
High School Diploma - undefined
Scott’s Branch High School
01.2010
Skills
- Excellent verbal and written communication skills
- Customer conflict resolution and de-escalation
- Billing and account management
- Service order processing
- Knowledge of gas service procedures and regulations
- CRM and database management
- Multi-tasking in fast-paced environments
- Team collaboration and adaptability
- Proficiency in Microsoft Office Suite and Customer Service Software
Timeline
Panelboard Wiring Technician
Eaton Corporation
08.2024 - Current
Customer Service Advocate
Verizon Wireless
01.2017 - 07.2024
Machine Operator
Continental Tire
08.2015 - 01.2017
Automated Logistical Specialist
U.S. Army
10.2010 - 05.2015
High School Diploma - undefined
Scott’s Branch High School
Associate of Arts - Criminal Justice
University of Phoenix
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