Travis A. Alexander
Las Vegas,NV
Summary
Dynamic service professional dedicated to upholding high standards and delivering exceptional results. Extensive experience in managing customer inquiries and fostering a culture of service excellence. Recognized for strong collaboration within teams and adaptability to evolving demands, complemented by proficient skills in customer communication and conflict resolution. Committed to enhancing customer satisfaction through effective problem-solving and proactive engagement strategies.
Overview
28
28
years of professional experience
Work History
MOAT Service Agent
Geico Insurance Agency
Lenexa, KS
09.2024 - 11.2025
- Assist with current Clients maintain and improve their Personal Home Insurance and Personal Articles Insurance needs
- Manage the Book of Business from the initial application to regular renewals and everything in between
- Field inbound calls/provide follow-up to fulfill client needs
- Work with underwriters to maintain current policies to be compliant
Specialty Agent
Beyond Finance
Houston, TX
09.2023 - 08.2024
- Help Clients to get their Unapproved offers to Approved offers on their Credit Accounts
- Help Clients account by maintaining and updating their personal information and personal unsecure debt
- Help Clients account by maintaining and updating their bi-weekly, semi-monthly, and monthly deposit
Unemployment
Independence
MO
07.2022 - 08.2023
Team Leader
TTEC
Englewood, CO
10.2018 - 06.2022
- Work Remotely from Home leading team of 25 or more on Educating, Coaching, Training New Agents how to use Client's systems like Citrix, PeopleSafe, The Source, Jabber, Finesse, Pidgin, Zoom, Slack, Idcomm, etc...
- Project USAA mainly coached Teams on Auto Policy Department by how to update Member's Accounts by adding and removing their auto vehicles, updating addresses and household drivers, and bill payment on all Member's Accounts Auto, Home, Renters, and Personal Value policies
- Project eHealth coached Teams on Medicare Sales for Open Enrollment during Oct. 15th - Dec. 7th, coach Agents on how to show Medicare to Member's how to compare their current Medicare plan for current year plan and enrolling them into their new Medicare plan
- Project CVS coach Teams on processing Member’s Prescription Mail Orders, Prescription Payments, and Premium Bill Payments, and Late Enrollment Penalty
- Team Lead 101 & 202 certified and Employment Development Program
- Personally Licensed in Missouri, Kansas, and Florida for Property & Casualty and Health
Insurance Sales Producer/ Client Manager
Farmers Insurance Brian Chandler Agency
Kansas City, MO
03.2015 - 11.2021
- Assist with current Clients and Business Clients maintain and improve their Personal and Business Insurance needs (Auto, Home, Commercial, Life, Boat, RV, ATV, Motorcycle, etc.)
- Prospect New Clients and Business Clients to help with their Personal and Business Insurance needs (Auto, Home, Commercial, Life, Boat, RV, ATV, Motorcycle, etc.)
- Manage my Book of Business from the initial application to regular renewals and everything in between
- Field inbound calls/ provide follow-up to fulfill client needs
- Work with underwriters to prepare quotes followed by a presentation to the client
Insurance Sales Producer/ Client Manager
Combined Insurance
Independence, MO
10.2014 - 02.2015
- Work with current Residential and Business Clients to maintain and improve their Critical Care Insurance needs (Cancer, Heart Attack, Stroke)
- Prospect New Residential and Business Clients to help with their Critical Care Insurance needs (Cancer, Heart Attack, Stroke)
Medicare Insurance Sales (Temporary position)
SelectQuote Senior
Leawood, KS
07.2014 - 09.2014
- Training for AEP (Annual Enrollment Period)
- Learn about Medicare, Medicare Supplements, and Medicare Advantage Plans
- Provide the utmost professional service to ensure client happiness
Insurance Sales
Platinum Supplemental Insurance
Dubuque, IA
02.2014 - 05.2014
- Travel the State of Missouri to Rural Areas to help Farmer’s, Rancher’s, and Small Business Owner’s to choose a Cancer, Heart Attack, and Stroke Policies that fits their needs
- Maintain contact with current Policy Owner’s in these areas and answer any question they have and upgrade their policy if fits their needs
Appliances Sales
Sears
Independence, MO
11.2009 - 12.2013
- Help customers to choose appliances for their homes
- Set up delivery and installation on customer’s purchases
- Assist Managers with inventory control
Performance Manager
VinSolutions
Overland Park, KS
10.2012 - 09.2013
- Maintain customer relations with current and new Automotive Dealerships
- Train Automotive Dealerships on current and new enhancements with the software program
- Help Automotive Dealerships increase their sales and maintain customer relationships with their Current and New customers
Account Sales Manager, Account Delivery Merchandiser, Route Trainer Coordinator, Warehouse
Buffalo Rock
Panama City, FL
04.2007 - 07.2009
- Maintained customer relations with setup accounts
- Trained new hires for Delivery Merchandiser
- Delivered product to accounts set up by sales
Finance Manager
Payne’s Truck Center
Raytown, MO
12.2004 - 12.2006
- Performed traditional finance and insurance duties for prime and special finance needs at all Payne’s Truck Center locations
- Completed setup of Finance Departments for all Payne’s Truck Center locations
- Oversaw sales efforts for all sales
Finance Manager, Blue Oval Manager, Sales Manager, Internet Manager, Business Development Center Manager, Sales Representative
Blue Springs Ford
Blue Springs, MO
03.1998 - 12.2006
- Performed traditional finance and insurance duties for prime and special finance needs.
- Conducted training to sales force.
- Oversaw sales efforts for coming internet needs.
- Resolved customer service issues in a friendly manner.
Education
Associate of Applied Science - Network Systems Administration
DeVry University
Kansas City, MO06-2012
Skills
- Work effectively both as a team member and independently
- Strong leadership skills with proven ability to problem-solve, analyze, and positively impact management teams
- Well organized and efficient, good time management skills, strong customer communication skills
- Platforms: Windows 95/98/2000/XP/Windows 7/Windows Server 2008, Linux, Unix
- Networking Protocols: TCP/IP, DNS, DHCP, RIP, RIPv1, RIPv2, VLAN, VTP, EIGRP, LAN, WLAN, WAN
- System Administration: Ethernet, Wireless Networking, PC, Troubleshooting, Cabling, Memory Upgrades, Routers, Switches, Firewalls, VoIP
- Applications: Microsoft Office 2007/2010 (Word, Excel, Access, PowerPoint)
Timeline
MOAT Service Agent
Geico Insurance Agency
09.2024 - 11.2025
Specialty Agent
Beyond Finance
09.2023 - 08.2024
Unemployment
Independence
07.2022 - 08.2023
Team Leader
TTEC
10.2018 - 06.2022
Insurance Sales Producer/ Client Manager
Farmers Insurance Brian Chandler Agency
03.2015 - 11.2021
Insurance Sales Producer/ Client Manager
Combined Insurance
10.2014 - 02.2015
Medicare Insurance Sales (Temporary position)
SelectQuote Senior
07.2014 - 09.2014
Insurance Sales
Platinum Supplemental Insurance
02.2014 - 05.2014
Performance Manager
VinSolutions
10.2012 - 09.2013
Appliances Sales
Sears
11.2009 - 12.2013
Account Sales Manager, Account Delivery Merchandiser, Route Trainer Coordinator, Warehouse
Buffalo Rock
04.2007 - 07.2009
Finance Manager
Payne’s Truck Center
12.2004 - 12.2006
Finance Manager, Blue Oval Manager, Sales Manager, Internet Manager, Business Development Center Manager, Sales Representative
Blue Springs Ford
03.1998 - 12.2006
Associate of Applied Science - Network Systems Administration
DeVry University