Rebecca Wanchick
Lakewood,CO
Summary
Dedicated Customer Service and Case Management professional with superior work ethic and proven multitasking abilities. Knowledgeable and dedicated customer service professional committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service Agent
Preferred Homecare
Lakewood, CO
05.2021 - 06.2021
- 75-100 customer interactions details entered per day in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Group Home Counselor
Developmental Disabilities Resource Center
Lakewood, CO
04.2018 - 05.2021
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Evaluated diagnostic data to determine eligibility and needed services.
- Handled caseload of more than 20 clients.
Direct Support Professional/Disability Employment Consultant
North Metro Community Services
Westminster, CO
01.2005 - 02.2018
- Participated in community programs and events to communicate and promote development of job opportunities for participants.
- Monitored 20 participant's progress and provided encouragement and motivation to succeed.
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Weekly Interviews with participants and other supports to determine interests, desires, barriers and skills.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
Customer Service Agent
Atrium Windows
Denver, CO
05.2004 - 08.2004
- 5 customer interaction details per day in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Customer Service Representative
Baskets And Beyond
Denver, CO
08.1998 - 08.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals by 50%.
- Communicated with vendors regarding back order availability, future inventory and special orders daily.
Call Center Representative/Discovery Channel
Teletec
Denver, CO
07.1996 - 07.1998
- Leveraged sales expertise to promote products and capitalized on up sell opportunities when available.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating and multiple bonuses through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments for approximately 75 callers daily.
Juvenile Probation Officer
Denver Juvenile Court
Denver, CO
01.1995 - 01.1997
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Investigated juveniles' activities, school attendance, and employment.
- Built relationships with 20-25 defendants and offenders each month assessing living conditions and case background information.
- Alerted law enforcement about probation violations.
- Developed safety plans and strategic interventions to address specific issues.
Education
Bachelor of Arts - Criminal Justice
Metropolitan State University of Denver
Denver, COSkills
- Verbal and Written Communication
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Active Listening
- Able to work effectively as team member as well as independently
- Dependable
Timeline
Customer Service Agent
Preferred Homecare
05.2021 - 06.2021
Group Home Counselor
Developmental Disabilities Resource Center
04.2018 - 05.2021
Direct Support Professional/Disability Employment Consultant
North Metro Community Services
01.2005 - 02.2018
Customer Service Agent
Atrium Windows
05.2004 - 08.2004
Customer Service Representative
Baskets And Beyond
08.1998 - 08.2003
Call Center Representative/Discovery Channel
Teletec
07.1996 - 07.1998
Juvenile Probation Officer
Denver Juvenile Court
01.1995 - 01.1997
Bachelor of Arts - Criminal Justice
Metropolitan State University of Denver