Years of professional experience
Travis Alley
General Manager
Fishers,IN
Summary
Dynamic professional leader with a proven track record in managing high-performing teams and driving operational excellence. Expertise in strategic planning, resource allocation, and process optimization ensures efficient project execution and contributes to organizational success. Recognized for adaptability and the ability to cultivate collaborative environments that consistently meet and exceed business objectives. Reliable, goal-focused individual poised to make a significant impact in any organization.
Overview
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Relevant Certifications
Work History
Task-Force General Manager
6PM Hospitality Partners, LLC.
11.2024 - Current
- I am tasked with some difficult challenges in this role, as the properties I am currently overseeing are in unique positions. The overall vision for these properties has shifted multiple times due to ownership changes, however I have still been able to lead both teams to success! I oversee all hotel operations for both an IHG branded property, as well as a Choice property. I had the opportunity to attend the Choice Convention 2025 and gained some valuable insight into the Choice brand, which I have the least amount of experience with. I have currently finished training a permanent GM for one property, and am in the process of training one for the second property. While managing these properties, I have been tasked with: Accounting; Payroll; A/P; A/R; Staff Development & Recruiting; Human Resources; F&B Director; Banquets & Events Director; Restaurant & Bar Manager to name a few. These challenges have helped me grow exponentially as a leader in hospitality. This role has prepared me to be even more versatile and adaptive, able to handle any situation that may come my way, and do so while leading a team that delivers exceptional hospitality to each and every guest, no matter what.
- MOST RELEVANT
Above-Property/Task Force Area Director
SSG Hotels
12.2023 - 10.2024
- In this role, I was tasked with a wide range of challenges including property takeovers/new acquisition properties; New build projects; As well as recovering existing properties within the SSG Hotels portfolio, that may be under-performing in a variety of different aspects. I had to be well-versed in the functionality of a wide range of different property management, payroll & labor systems, Budgeting/procurement as well as Forecasting/scheduling and onboarding and HR related systems and POS/PMS systems. This role required me to be extremely versatile, with the ability to “change hats” frequently. I worked for SSG Hotels at several hotels across the Midwest, including hotels located in Detroit, MI; Kalamazoo, MI; Noblesville, IN; and Lafayette, IN. consisting of different brands and sub-brand market properties, al from major brands including Marriott, IHG, Hyatt and Hilton.
- MOST RELEVANT
General Manager
Fairfield By Marriott
11.2022 - 12.2023
- In this position, I am responsible for the overall success of the hotel. I was able to lead this property from RED in GSS/MEDALLIA to CLEAR in a matter of (6) months! My biggest challenge here has been staffing and staff development, which is a current trend within the industry. I wrote all operating policy and procedure and created SOPs for virtually every position and every task within that position, to ensure effective and seamless operations. I have developed a strong staff of (15-18) individuals, and have begun to shape several into future hospitality leaders. I have streamlined many processes here, allowing the stakeholders to maximize profits and guest satisfaction simultaneously.
- MOST RELEVANT
- Continued employment with the same ownership group, in an 'above-property' capacity
Assistant Front-Office Manager
Hyatt Regency
01.2022 - 11.2022
- In this position I am responsible for the day-to-day operations of the front-office. I manage a staff of 15 hosts, night managers and MITs. I perform daily rooms control to “balance the house” and place our most loyal guests in the ideal rooms. I focus a lot of my time on guest services and recovery. Monitor GSS scores through HySat/Medallia and share with the team to address areas of opportunity. I am also responsible for controlling billing for transient and group reservations, as well as maintaining clear records of all our airline crew reservations that stay with us each day. This position requires me to communicate with all departments in this full-service hotel, as the front-office is the center of it all.
Operations Manager
Marriott Hotels International
10.2017 - 07.2018
- In this position, I was responsible for all day-to-day operations of the property. My goal was to provide a superior experience to our guests. I was responsible for creating the weekly work schedule for all departments (front desk, housekeeping, food & beverage, and maintenance personnel) I conducted interviews for all positions within the property and hired qualified candidates for the appropriate position. I monitored our PMS (property management system) daily to ensure our property was not overbooking guests and to ensure our front desk agents knew exactly what was available to our guests on any given day. I performed routine daily inspections of guest rooms and all common areas within the property to ensure the conditions fit our requirements. I conducted daily performance meetings with hotel staff to set goals for the day and address any outstanding issues we had at the property. I conducted weekly audits of all transactions within the property to ensure transparency.
Education
Bachelor of Science - Legal Studies
National Paralegal College
Phoenix, AZGED - undefined
Warren Central High School
Indianapolis, IN05.2007
Skills
- Project development and life cycle
- Risk analysis and management
- Work flow planning
- Documented performance across ALL MAJOR BRANDS
- Management information systems
- Budgeting and forecasting
- Supply Chain Distribution
- Solutions Development
- Proficient in Microsoft Office software
- Policies and Procedures Implementation
- Team Leadership
- Relationship Development
- Data analysis
- Contract Negotiation
- Vendor sourcing
- Financial Management
- Superb time management skills
- Logistics Management
- Business administration
- Natural leader
- Employee relations and conflict resolution
- Unsurpassed work ethic
- Strategic planning
- Budgeting
- Guest relations specialist
- Purchasing and procurement
- Staff Management, Training & Development
- Innovation management
- Detailed report writing
- Event management
- Emergency preparedness
- Stakeholder management
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- CONNECT-U MANAGER/HOTEL MANAGEMENT TRAINING (MARRIOTT)
- IHG HOTEL MANAGEMENT CERTIFICATION (IHG)
- READY-SET-SELL CERTIFICATION (MULTI-BRAND CERTIFICATION)
- FOSSE/MARSHA MANAGEMENT (MULTI-BRAND)
- OPERA/LIGHTSPEED CERTIFICATED (MULTI-BRAND)
- ALL MAJOR ORACLE INDUSTRIES SYSTEMS AND SOFTWARE TRAINING (MULTI-BRAND)
- THOUSANDS OF TRAINING HOURS ACROSS DIGITAL LEARNING PLATFORMS AS WELL AS CLASSROOM/LIVE TRAINING SESSIONS FOR MANY MAJOR HOTEL BRANDS IN NORTH AMERICA
Languages
Spanish
Limited Working
Timeline
Task-Force General Manager
6PM Hospitality Partners, LLC.
11.2024 - Current
Above-Property/Task Force Area Director
SSG Hotels
12.2023 - 10.2024
General Manager
Fairfield By Marriott
11.2022 - 12.2023
Assistant Front-Office Manager
Hyatt Regency
01.2022 - 11.2022
Operations Manager
Marriott Hotels International
10.2017 - 07.2018
GED - undefined
Warren Central High School
Bachelor of Science - Legal Studies
National Paralegal College