Travis Atkinson
Franktown,CO
Summary
Dynamic and results-driven Director of IT Operations with over 15 years of extensive experience in managing and scaling IT infrastructure for technology solution providers and retail companies. Proven expertise in cloud-based technologies, network security, and comprehensive IT operations management. Exceptional ability to collaborate with C-level executives to design, implement, and oversee robust IT systems and networks, ensuring optimal performance and regulatory compliance. Highly skilled in leading large IT teams, driving process improvements, and managing multimillion-dollar budgets to achieve strategic organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Manager
Teachstone
Charlottesville, VA (Remote)
11.2024 - 03.2026
- Directed daily operations and strategic execution of IT initiatives to ensure alignment with business objectives.
- Leveraged native AI tools within Teachstone’s service catalog to enhance and automate daily operational processes.
- Collaborated with security and engineering teams to strengthen organizational security posture.
- Oversaw comprehensive administration of Google Workspace, Okta (SSO/provisioning), Kandji, and Jira to enhance operational efficiency. Championed the implementation of security protocols, VPN clients, and Cisco Meraki network infrastructure to safeguard organizational assets.
- Assisted in automating IT processes and workflows. Supported the definition and documentation of ITSM/ITIL frameworks to enhance service delivery and team efficiency.
- Directed vendor relationship management and SaaS licensing renewals for a service catalog encompassing over 125 tools and systems.
- Facilitated technical support and mentorship for SysOps and IT personnel, addressing intricate hardware and software challenges in macOS and cloud-based environments.
- Led the creation of standard operating procedures for data and process governance. Oversaw enhancements to ticket routing and resolution processes. Developed comprehensive self-help resources to empower end-users and minimize support volume.
Director of IT Operations
SILICON BUSINESS GROUP
Salt Lake City, UT
01.2019 - 01.2024
- Achieved successful design and management of internal IT systems and networks in partnership with CEO and CFO for a start-up technology solutions provider utilizing cloud-based technologies. Drove business growth to over 200 employees, 10 retail locations, and 3 distinct business units, each requiring effective technology solutions implementation and support.
- Developed and administered MDM systems for mobile sales devices at Chipr, focusing on compliance and enhancing operational efficiency.
- Designed and implemented secure, scalable Cisco Meraki networks for point-of-sale systems and desktop images at SBS Tech, an authorized AT&T retailer with 10 nationwide locations.
- Directed comprehensive service delivery for silicon business solutions, focusing on mobility, VoIP, SaaS, collaboration suites, networks, and security.
- Managed vendor relations, hardware/software licensing lifecycles, and Zendesk ticketing to streamline IT support processes.
- Facilitated communication between sales team, customers, and partners to deliver customized solutions aligned with specific objectives.
- Conducted research and development for services across all three business units to drive innovation and efficiency.
- Implemented cloud-based solutions, increasing scalability and accessibility of IT resources across the organization.
Director of IT Operations
SPRING MOBILE/GAMESTOP TECH BRANDS
National
01.2015 - 01.2019
- Led remote team of 26, including 21 senior IT technicians and 5 regional IT managers, to support 1286 retail stores and business division. Assisted in managing and allocating $8M IT budget in collaboration with director and CTO. Supported IT operations for acquisitions, mergers, new store builds, closures, relocations, and remodels. Developed and submitted detailed capital expenditure request forms for IT projects. Coordinated bi-weekly meetings for IT managers and co-organized annual IT summit in Salt Lake City. Reviewed internet provider contracts at retail locations to identify beneficial technology and pricing solutions.
- Secured PCI compliance in retail environments by managing point-of-sale system networks and implementing directional VLANs on Cisco Meraki infrastructure.
- Utilized ServiceNow and agile methodologies to develop actionable metrics for forecasting and identifying trends, enhancing opportunities for improvement and cost savings.
- Drove organizational hypergrowth, expanding from 40 retail stores across two states to the largest AT&T technology retailer in the nation with 1,300 stores in 44 states.
- Built comprehensive IT experience by engaging with Fortune 300 companies, notably AT&T and GameStop, to support innovative solutions.
- Engaged with engineers and support center team to create and refine systems and procedures aimed at minimizing store-related issues.
- Directed the acquisition and IT transition of systems and hardware for 429 retail stores, successfully completing 42 acquisitions within a month’s notice and budget limitations.
- Analyzed telecommunications accounts post-acquisition, successfully removing 800+ duplicates and errors, leading to significant annual cost savings.
- Managed comprehensive contract negotiations and execution of master service agreements with various vendors and partners, focusing on hardware, software licensing, telecommunications, and special projects.
- Cultivated an environment of mutual trust, open communication, and empathy to achieve 100% direct report retention.
- Launched the Going Green project to enhance sustainability efforts by reducing paper and toner usage by approximately 50%.
Senior Manager, IT Operations
SPRING MOBILE/GAMESTOP TECH BRANDS
Salt Lake City, UT (Remote)
01.2008 - 06.2015
- Assisted in assembling a team of eight senior IT technicians to prepare for anticipated growth. Supported IT hardware procurement for technology upgrades, security, compliance needs, and evolving requirements in the wireless retail sector. Helped manage depot relationships to maintain stock levels for inbound and outbound hardware and licensing. Aided field support teams to deliver high-quality IT support and meet SLAs for all tech brand locations.
- Engineered an internal Google site for IT department, integrating references, notifications, project updates, contact information, FAQs, and trouble ticket creation functionalities.
- Spearheaded migration and integration of Spring Mobile IT with GameStop, establishing the Tech Brands segment in 2014.
- Established IT acquisition and rollout processes to facilitate real estate transitions.
- Expanded portfolio by acquiring 64 Cricket Wireless stores and overseeing implementation of IT-related initiatives from AT&T, Apple, and Cricket corporate for tech brand dealerships.
- Spearheaded network stack migration from SonicWall to Cisco Meraki platform organization-wide.
Education
Degree - Information Technology
Metro State
Denver, COSkills
- Application and hardware support
- Team development and collaboration
- IT procurement and asset management
- IT infrastructure
- Change management
- Documentation management
- Cybersecurity best practices
- Documentation and reporting
Certification
- CompTIA Certifications: A+ Hardware, A+ Software
- PMP (WIP)
- High Performance (HIPO) Training
- LegalTech Training
Timeline
IT Manager
Teachstone
11.2024 - 03.2026
Director of IT Operations
SILICON BUSINESS GROUP
01.2019 - 01.2024
Director of IT Operations
SPRING MOBILE/GAMESTOP TECH BRANDS
01.2015 - 01.2019
Senior Manager, IT Operations
SPRING MOBILE/GAMESTOP TECH BRANDS
01.2008 - 06.2015
Degree - Information Technology
Metro State
AWARDS
MVP Award: 2023, GameStop’s Above and Beyond the Call of Duty Award: 2019, Leads the Way Award: Acquisitions 2019, We Rock Award 2019, Presidents Club: 2010, 2011, 2014, 2017, 2018
Summary of Qualifications
- Excel in managing IT systems, networks, and cloud infrastructure for diverse business needs, while enhancing business performance and customer satisfaction.
- Robust negotiation skills and background in managing vendor relationships to optimize technology solutions and cost savings.
- Skilled in overseeing IT projects from inception to completion, while maintaining timely delivery and adherence to budgets.
- Proficient in implementing secure networks, achieving compliance standards, and enhancing data integrity.
- Proven ability to lead and mentor large IT teams to enable high performance and professional growth.
- Committed to driving process improvements and implementing innovative solutions.
- Expertise in AWS, Office 365, Google Workspace Enterprise, and many other cloud-based solutions.
- Incident & Change Management | Capacity Management | Security Access Requests | Team Training & development
- Cloud & On-Prem Technologies | AWS Migration & Support | Technology Lifecycle Management | Operational Excellence
- Project Planning & Scheduling | Resource Management | Technical Support & Troubleshooting | Documentation & Reporting
- Communication & Customer Service | ITIL & Process Models | Process Improvement & Automation | Metrics Implementation