Travis Baptiste
Glenwood Springs,CO
Summary
Goal-oriented manager with distinguished experience in the ski and service industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
Work History
Group Sales and Events Manager
Sunlight Mountain Resort
Glenwood Springs, CO
01.2017 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals by cultivating and securing new customer relationships.
- Resolved problems with customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed goals.
- Organized promotional events and interacted with community to increase sales volume.
- Increased summer revenue stream by over 1000%
- Added community events to year round calendar to strengthen ties between Sunlight and community.
Bar and Restaurant Manager
Erics Bar
Aspen, CO
03.2011 - 08.2016
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Developed unique events and special promotions to drive sales.
- Increased bar revenue by 20% within 1 year of management promotion.
Snowboard Instructor
Aspen Skiing Company
Aspen, CO
12.2012 - 03.2014
- Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Had second highest student level improvement out of 72 instructors.
Executive Sous Chef
The Little Nell Hotel
Aspen, CO
11.2007 - 03.2011
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Beat budget by over $150,000 in final year.
Education
History
Wagner College
Staten Island, NYHigh School Diploma -
Martha's Vineyard Regional High School
Oak Bluffs, MA06.2001
Skills
- Interdepartmental Collaboration
- Sales Program Coordination
- Customer Engagement Strategies
- Revenue Growth
- Client Base Retention
- Digital Sales
Affiliations
Garfield County Search and Rescue
Timeline
Group Sales and Events Manager
Sunlight Mountain Resort
01.2017 - Current
Snowboard Instructor
Aspen Skiing Company
12.2012 - 03.2014
Bar and Restaurant Manager
Erics Bar
03.2011 - 08.2016
Executive Sous Chef
The Little Nell Hotel
11.2007 - 03.2011
History
Wagner College
High School Diploma -
Martha's Vineyard Regional High School
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