Travis Bradberry
Abilene,TX
Summary
Customer-focused, performance-driven, and pay attention to even the smallest details. With 8 years of field service experience in several electronics, machinery, and computer repair positions.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Burroughs, Inc
07.2023 - 08.2024
- Repaired and maintained Revolution cash recyclers, Hyosung and NCR ATMs, Bitcoin Teller Machines, and various other industry-leading automated service machines.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained the highest level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Field Service Technician
Coinstar
12.2022 - 07.2023
- Serviced a large area of west and central Texas
- Traveled to sites to repair kiosks, perform preventative maintenance, change kiosk graphics, and perform field change orders
- Followed an established SLA to meet customers' needs and responded to calls quickly and efficiently
- Routed myself and serviced the entire area with very little supervision.
Technical Field Service Representative
Xerox, Corp
01.2022 - 10.2022
- I serviced multifunction copiers, including fax setup, scanners, copiers, and printers
- I performed IT level installation of hardware and software as well as IP setup
- I learned the basics of repairing printing press machinery, and was learning many different machines before the Xerox layoff.
Blue Shirt Service Technician
ADT Security
10.2020 - 10.2021
- As a service technician with ADT, I have gained experience in troubleshooting alarm errors and making repairs to create a safe environment for the customer
- I have earned my BASA/FASA certificate through ADT
- I repair burglar, fire, and carbon alarms, as well as video surveillance, Z-wave and home automation devices, and Google products that ADT offers
- I have experience in full installation of these systems, and working with the customer to implement the best map of devices according to their needs on a custom level of expertise.
Field Service Engineer 2
Nautilus Hyosung America
04.2019 - 10.2020
- Diagnosing and troubleshooting cash/check jams, sensor issues, solenoid adjustments, and adjusting tension on belts using diagnostics software and multiple hand tools
- Replacing all devices and components
- Understanding of each devices function
- Keeping company vehicle in tidy condition and serviced when needed
- Comfortable driving long distances throughout the day
- Cross-trained on all Hyosung machines
- Able to explain ATM issues to banking staff in a way they can understand
- Working with security and alarm technicians to provide access to ATM's.
ATM Software Technician
Sorley, Inc. - Diebold Nixdorf, Inc
08.2016 - 02.2019
- Driving mostly out of state for software reloads and device upgrade projects
- Communicated with Diebold Managed Services and project managers
- Worked with financial networking help-desks for troubleshooting, network conversions, and new ATM IP addresses.
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Accountable
- Reliable
- Independent
- Coachable
Timeline
Field Service Technician
Burroughs, Inc
07.2023 - 08.2024
Field Service Technician
Coinstar
12.2022 - 07.2023
Technical Field Service Representative
Xerox, Corp
01.2022 - 10.2022
Blue Shirt Service Technician
ADT Security
10.2020 - 10.2021
Field Service Engineer 2
Nautilus Hyosung America
04.2019 - 10.2020
ATM Software Technician
Sorley, Inc. - Diebold Nixdorf, Inc
08.2016 - 02.2019