Travis Burt
Orange,City
Summary
Individual who is highly knowledgeable and passionate about the cannabis industry who is also a highly energetic, goal oriented, experienced general manager with over 10 years of customer service experience in the hospitality industry with an expertise of employee development, sales building, and guest relations.
Overview
10
10
years of professional experience
Work History
Managing Partner
Tijuana Flats JF Group Deland
07.2020 - Current
- Recruited, hired and trained over 100 new employees teaching them basic food safety principles for compliance in local policies
- Handled and resolved guest and employee conflict creating a great work environment
- Used strong oral communication skills to communicate daily lineups and led over 40 employees in the highest grossing store in the company
- Responsible for weekly payroll, scheduling, and negotiating pay rates and raises for hourly employees and managers
- Vendor management setting up various accounts to open brand new restaurant
- Held monthly assistant manager meetings for region discussing our three key result areas
- Also setup monthly meetings with other general managers to work with them in their budgeting and store’s PNL
General Manager
Tijuana Flats
06.2015 - 07.2020
- Provided best-in class service that led to multiple locations being top 5 (88%+) in overall guest satisfaction and 90%+ friendliness measure through the SMG platform
- Started a customer outreach program leading to increased catering and lunch sales as well as brand awareness from local businesses
- Coached and developed teams and strengthened bench that led to developing over 20 hourly employees into management positions through created mentorship programs
- Created ordering pars for food, beverages and merchandise and placed orders on a weekly basis
- Ensured high quality product throughout the day by recording temperatures and observation in our daily communication log
- Maximized profit and revenue by creating store budgets, conducted weekly inventory count and created mid-month and end of month rollups for my supervisor.
Bachelor, University of South Florida
05.2015
- Of Science Public Health degree |, Awards & Recognition
- 2017 “Rookie of the Year” award
- Member of the Tijuana Flats Leadership council
- 5x General Manager of the Quarter winner
- Page 2
Timeline
Managing Partner
Tijuana Flats JF Group Deland
07.2020 - Current
General Manager
Tijuana Flats
06.2015 - 07.2020
Bachelor, University of South Florida
05.2015