Travis Cain
Service Technician
Niles,MI
Summary
Accomplished First Shift Lead at Waste Connections Inc., adept in operations monitoring and team leadership, significantly reducing truck downtime. Excelled in equipment troubleshooting and fostering team collaboration, demonstrating exceptional technical knowledge and conflict resolution skills. Proven track record in enhancing operational efficiency and employee training, focusing on achieving tangible results.
Overview
11
11
years of professional experience
Work History
First Shift Lead
Waste Connections Inc.
05.2024 - Current
- Resolve driver complaints and issues and offer thoughtful solutions to maintain satisfaction.
- Review and close repair orders. Ensure trucks are correctly repaired and parts used are charged out to keep inventory correct.
- Work together to create comprehensive plans with operations and other shifts. This collaborative approach is key to keeping our truck downtime to a minimum.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
Service Technician
Waste Connections Inc.
02.2024 - 05.2024
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Inspected, evaluated, and calibrated electrical and mechanical systems and components.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Service Technician
Mechanic Inc
06.2017 - 02.2024
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Inspected, evaluated, and calibrated electrical and mechanical systems.
- Maintained accurate records of service calls and customer interactions.
Second Shift Lead Man
Mechanic Inc
09.2014 - 06.2017
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Updated operations on repairs nightly.
- Scheduled repairs to keep truck downtime at a minimum.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician Second Shift
Mechanic Inc
04.2013 - 09.2014
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Maintained accurate records of service calls and truck repairs.
Education
High School Diploma -
Niles Senior High School
Niles, MI06.2010
Skills
- Operations Monitoring and management
- Technical knowledge
- Team motivation
- Equipment Troubleshooting
- Work Delegation
- Employee Training
- Decision-making capabilities
- Conflict Resolution
- Team Collaboration and Leadership
Timeline
First Shift Lead
Waste Connections Inc.
05.2024 - Current
Service Technician
Waste Connections Inc.
02.2024 - 05.2024
Service Technician
Mechanic Inc
06.2017 - 02.2024
Second Shift Lead Man
Mechanic Inc
09.2014 - 06.2017
Service Technician Second Shift
Mechanic Inc
04.2013 - 09.2014
High School Diploma -
Niles Senior High School
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