Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.
Overview
20
20
years of professional experience
Work History
Senior Manager, Distribution Operations
FedEx
Kansas City, Missouri
09.2025 - Current
Coordinated cross-functional teams to ensure timely package delivery and service quality.
Developed and implemented strategies for optimizing supply chain logistics.
Managed team performance and provided guidance to improve workflow effectiveness.
Oversaw daily operations to streamline distribution processes and enhance efficiency.
Analyzed operational data to identify areas for process improvement and cost reduction.
Ensured compliance with safety regulations and company policies in all operations.
Led cross-functional teams through the development and execution of projects related to network optimization initiatives.
Managed all aspects of the 3rd party logistics provider relationship including negotiating contracts with carriers for transportation services.
Established key KPIs to track performance against established service level agreements with customers.
Resolved customer complaints quickly and efficiently in order to maintain high levels of customer satisfaction.
Reviewed existing SOPs regularly for accuracy and updated them when necessary.
Coached and mentored employees on problem solving techniques related to day-to-day job tasks within the warehouse environment.
Senior Manager
Fedex Ground
Saint Joseph, USA
09.2014 - 09.2025
Managed hiring, terminations, coaching, skills development, recognition and rewards, performance management, and staff productivity to foster a high-performing team.
Planned, organized, staffed, directed, and controlled the day-to-day operations of the department.
Developed and managed department budget, ensuring compliance and proactively addressing variances to maintain financial health.
Championed FXG's Safety Above All culture, implementing initiatives that enhanced team safety awareness and compliance.
P D Manager
Fedex Ground
Kansas City, USA
06.2010 - 02.2013
Ensures adherence to all aspects of the contract and holds all Independent Contractors (IC) and Independent Service Providers (ISP) accountable to the operating agreement.
Measured execution of performance standards and goals, took corrective action, and reported results to ensure accountability.
Oversaw corporate initiative rollout, developed improvement strategies, and monitored implementation progress at the station.
Developed and administered company safety strategies and programs.
Developed vendor relationships to resolve issues and acted as liaison between contractor and vendor to enhance collaboration.
Verifies that all licensing and permit requirements are compliant with federal, state, and local government laws for the facility and/or ICs and ISPs.
Preload and Hub Sort Manager
Fedex Ground
Kansas City, USA
04.2006 - 06.2010
Directed sort management team to align on operational updates and daily goals, enhancing team focus on priorities.
Fostered safety-conscious culture by implementing safety initiatives and overseeing completion of safety documentation.
Developed and administered company safety strategies and programs, ensuring compliance and enhancing workplace safety.
Developed and administered company employee relations strategies while maintaining the confidentiality of related materials and matters.