Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Travis Conley

Dublin,OH

Summary

Innovative Help Desk Analyst with experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to workstations and servers. Personable communicator while assisting with technical issues and training.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Tech Team Lead

Total Technology Solutions, Inc.
03.2025 - Current
  • Resolved technical issues for over 300 end-users, enhancing overall productivity and user satisfaction.
  • Provided support for hardware and software troubleshooting using ticketing systems.
  • Collaborated with IT teams to implement system upgrades, ensuring minimal downtime during transitions.
  • Collaborated with cross-functional teams to integrate cybersecurity measures into IT projects.
  • Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.

Technical Support

MicroCenter
12.2024 - 03.2025
  • Conduct root cause analysis using acquired knowledge and data tools.
  • Troubleshooting Windows operating systems.
  • Experience in operating ZenDesk ticketing system while consistently reaching time and volume goals.
  • Utilize remote software access tools such as LogMeIn to come to a diagnosis and resolve potential issues.
  • Familiar with basic network troubleshooting procedures.

Processing Manager

Gold Star Mortgage Financial
06.2017 - 07.2024
  • Successfully led our processing team to achieve monthly volume and unit goals.
  • Engaged in processing management panels to increase customer experience and branch efficiency.
  • Resolved hardware and software issues at branch level before escalating to IT.
  • Directly impacted the building of an IT knowledge base through branch services.
  • Participated in the beta testing of IOS and Android app for company knowledge base.

Education

Diploma -

Waverly High School
01-2011

Computer Science

Ohio University
Chillicothe, OH
08-2028

Skills

  • Troubleshooting and problem-solving
  • Knowledge of ticketing systems
  • Collaboration and teamwork
  • Knowledge base system implementation
  • Communication
  • Active Directory
  • Office 365 Admin Center

Certification

CompTIA A+ Certification

Timeline

Tech Team Lead

Total Technology Solutions, Inc.
03.2025 - Current

Technical Support

MicroCenter
12.2024 - 03.2025

Processing Manager

Gold Star Mortgage Financial
06.2017 - 07.2024

Diploma -

Waverly High School

Computer Science

Ohio University

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Travis Conley