TRAVIS CRANE
Virginia Beach
Summary
10 Years of sales and customer service experience. Enthusiastic leader with proven interpersonal communication skills and solid history of success with customers and employees driving sales excellence.
Overview
11
11
years of professional experience
Work History
Financial Analyst
Cox Communications
05.2023 - Current
- Presented financial analysis reports and power points to senior leadership
- Reviewed financial reports and streamlined operations to increase productivity and company profits
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
Business Inside Sales Representative
Cox Business
05.2021 - 05.2023
- Trained new Business Sales Representatives
- Top quarterly sales rep.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Business Inside Retention Representative
Cox Business
11.2017 - 05.2021
- 2020 Winner Circle Winner for top company representative.
- Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
- Mentor for new hire CB Inside Sales and Retention Representatives.
- Facilitated successful negotiations, constructing complex financial rate structures and drafting contract language.
Inbound Sales Representative
Cox Communications
01.2016 - 11.2017
- Sales mentor/coach for Inbound Sales new hire mentorship program
- Lead new hire sales training class for Inbound Sales and Tech Support
- Lead department trainings on new and existing products to increase sales
- COE 2017 Record Holder for highest completed conversion rate.
Retail Solutions Specialist
Cox Communications
11.2014 - 01.2016
- Trained and mentored incoming sales specialist
- Top Homelife Sales for entire Hampton Roads (Won trip to NFL game and NFL training camp)
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Computer and Mobile Manager
Best Buy
07.2013 - 11.2014
- Interviewed and hired new sales representatives
- Trained all incoming and existing Mobile and Computers Sales Representatives
- Managed a sales force of over 20 sales specialists
- Worked with other department leaders to increase store performance.
Education
Masters in Business Administration -
Capella University
04.2023
Bachelors in Business Administration -
Capella University
09.2022
Skills
- Problem solving
- Leadership
- Training and development
- Communication skills
- Time management
- Microsoft 365
Timeline
Financial Analyst
Cox Communications
05.2023 - Current
Business Inside Sales Representative
Cox Business
05.2021 - 05.2023
Business Inside Retention Representative
Cox Business
11.2017 - 05.2021
Inbound Sales Representative
Cox Communications
01.2016 - 11.2017
Retail Solutions Specialist
Cox Communications
11.2014 - 01.2016
Computer and Mobile Manager
Best Buy
07.2013 - 11.2014
Masters in Business Administration -
Capella University
Bachelors in Business Administration -
Capella University
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