Summary
Overview
Work History
Education
Skills
Timeline
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Travis Crawford

Little Elm,TX

Summary

Poised IT Executive with extensive knowledge in implementing systems and managing an effective team. Innovative problem solver committed to fast and efficient work. Skilled at identifying and implementing process improvements to drive efficiency and productivity. A motivating leader with proven success managing cross-functional teams.

Overview

22
22
years of professional experience

Work History

Chief Information Officer

Locke Lord LLP
Dallas, TX
01.2020 - Current
  • Promoted to CIO January 1, 2020, to lead the IT department
  • Manage a staff of 62 IT personnel across 20 sites
  • Responsible for the strategic direction of the IT Department
  • Responsible for ensuring the availability of all applications, hardware, phones, and video conferencing systems firm-wide
  • Work daily on creating a strong team environment in our IT Department and across the different platforms of the Firm
  • Customize technology systems to fit company needs
  • Guide strategic decisions related to technology investments that maximize return on investment
  • Evaluate potential vendors for software and hardware acquisitions to determine the best fit for organizational needs
  • Established an enterprise-wide disaster recovery plan including backup processes, system redundancy plans, and protocols for restoring services after outages
  • Established our overall security stack that ensures we are protected from bad actors both external and internal to the Firm
  • Foster collaboration and development of new practices by business leaders
  • Collaborate with other departments to identify new ways to leverage existing technologies or develop innovative solutions for business objectives
  • Direct global network infrastructure strategy, guiding network installations in multiple locations and connecting facilities
  • Created a comprehensive system of policies and procedures for the use of information technology throughout the organization
  • Led the Desktop Engineering team in migrating the firm to the Microsoft Cloud (Exchange Online and Office 365)
  • Led the Desktop Engineering team in moving the Firm to Windows 11
  • Led successful migration to iManage cloud
  • Responsible for the performance reviews of 3 IT Directors (Engineering, IT Support, and Application Development)
  • Responsible for the overall IT budget
  • Led the Technology Department in the upgrade of our Firm Intranet to a profile-based experience that displays each attorney's metrics on their landing page
  • Participate in Executive Committee and Board of Directors meetings as the Firm's IT representative
  • Secured our ISO 27001, 27017 and 27701 Certifications
  • Strong understanding of cloud platforms

Director of IT

Locke Lord LLP
Dallas, TX
08.2012 - 12.2019
  • Recruited to implement new policies and ensure optimal uptime of the Firm's infrastructure
  • The infrastructure is spread throughout the United States with an additional two offices in London and Hong Kong
  • Manage a staff of 70 IT personnel across 20 sites
  • IT staff includes Systems Engineers, Field Engineers, Trainers, Help Desk, AV and outsourced resources on an international scale
  • Responsible for IT services in 20 different offices on a global scale
  • Successfully led IT through 2 Firm mergers
  • Led the engineering teams in migrating acquired Firms to our systems without vendor support
  • Successfully led a team in setting up real-time replication with NetApp Snap mirror for DR purposes
  • Successfully led a team in setting up VMware SRM to automate the DR failover process
  • Led a Desktop engineering team that created and deployed our Windows 10, Office 2016 image in 5 months total
  • Led Support staff in implementing white glove services for attorneys in visiting offices
  • Improved our Helpdesk on-call experience by having phones roll over to a live person after-hours rather than using voicemail to email or just email in general for support issues
  • Led an engineering team that installed new NetApp SAN arrays that replaced the aging EMC array's the Firm had
  • Led the engineering team in upgrading Active Directory
  • Led the engineering team in transitioning from Exchange 2007 to Exchange 2010
  • Led the engineering team in transitioning from Exchange 2010 to Exchange 2013
  • Led the engineering team in upgrading our MPLS design to the new redundant VPLS solution that is in place
  • Standardized the Firm's backup environment to a single platform (ARCServe)
  • Led the push for a virtualized environment
  • The Firm is currently 98% virtualized
  • Led the engineers in upgrading from ESXi 4.1 to ESXi 5.1 to ESXi 6.0 and finally to ESXi 6.7
  • Led an engineering team that is migrating from an old TDMA Avaya platform to a new Mitel VOIP solution
  • Implemented an escalation process for the Firm
  • Implemented standard AV systems across the Firm
  • Led the AV team in migrating from an internal video bridge to Zoom's video bridge solution
  • Responsible for the performance reviews of 4 staff managers
  • Lead all Engineering meetings
  • Responsible for making the final decision on all infrastructure and applications being implemented in the Locke Lord environment
  • Responsible for maintaining all IT vendor relationships that the Firm has
  • Responsible for managing and putting together a 15-million-dollar IT budget yearly

IT Manager

Children's Medical Center
Dallas, TX
02.2009 - 08.2012
  • Recruited to design new infrastructure for mission-critical applications and streamline the process of bringing an application to the production environment
  • Manage a team of 10 engineers responsible for all infrastructure and applications including our EMR system, Epic
  • Experience with HIPPA compliance standards
  • Experience implementing ITILv3 standards
  • Played a key role in architecting our current Disaster Recovery environment
  • Played a key role in migrating our Dallas data center to its current location in Carrollton
  • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization
  • Coach and mentor team on new infrastructure and technologies being deployed in Children's environment
  • Solid VMWare experience both architecting and managing the ESX environment
  • Upgraded VMWare infrastructure to VSphere 4.1
  • Manage Network environment (Cisco Equipment)
  • Manage .net developers who custom code applications for the company
  • Hired engineers that succeed in providing level 3 support to our company's infrastructure
  • Experience with Exchange Server 2010
  • Developed infrastructure standards for server builds which have decreased the amount of time it takes to bring an application to the production environment
  • Successfully upgraded our Active Directory environment to 2008 R2
  • The project finished ahead of time with no complications
  • Led a team of engineers that migrated our print servers to a new Windows 2008 R2 print cluster on time and within budget
  • Lead all systems engineer meetings
  • Lead a team of engineers that are responsible for doing technical assessments for new infrastructure in our environment
  • Responsible for procuring quotes from vendors for the technical assessments turned in by the systems engineers in my group
  • Responsible for maintaining vendor relationships as it pertains to the systems engineer group
  • Responsible for maintaining positive relationships with our clients (Doctors and Nurses) in the hospital
  • Currently manage and maintain an environment that houses over 1500 servers

Systems Administrator

HCA Healthcare
Ft Worth, TX
01.2002 - 02.2009
  • Hired on to build and deploy servers in a Windows environment
  • Managed a team of 5 Systems Engineers
  • Deployed over 300 Windows servers that supported applications used by both corporate and hospital staff
  • Successfully upgraded our Active Directory environment from a Windows 2000 environment to a Windows 2003 environment
  • Coached and mentored employees in new infrastructure and applications that were deployed in HCA's environment
  • Successfully created HCA's first VMware environment which still currently hosts the hospital's mission-critical application, Meditech
  • Experience with Exchange 2003
  • Hired IT staff that consistently drove innovation in our company's IT department
  • Experience creating Arrays and LUNs with EMC storage and presenting them to servers
  • Managed an environment that housed over 2000 servers
  • Created and maintained a budget for our department's yearly expenses

Education

Master of Business Administration -

University of Texas At Dallas
Richardson, TX
08-2024

Bachelor of Science in Business Administration (Management Information Systems) -

University of Texas At Dallas
Richardson

Skills

  • System Implementation
  • Information Technology Management
  • System Design
  • Data Analysis
  • Data Security
  • Software Updates
  • Infrastructure Planning
  • Budget Administration
  • Best Practices Implementation
  • Security Optimization
  • Information Risk Management
  • Technology Integration
  • Cost Savings
  • Strategic Planning
  • Performance Improvement
  • Infrastructure Development

Timeline

Chief Information Officer

Locke Lord LLP
01.2020 - Current

Director of IT

Locke Lord LLP
08.2012 - 12.2019

IT Manager

Children's Medical Center
02.2009 - 08.2012

Systems Administrator

HCA Healthcare
01.2002 - 02.2009

Master of Business Administration -

University of Texas At Dallas

Bachelor of Science in Business Administration (Management Information Systems) -

University of Texas At Dallas

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Travis Crawford