Travis Dowdell
Augusta,GA
Summary
Results-driven sales advocate with a strong focus on customer relationship building and upselling products. Proven track record of exceeding sales targets and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Advocate
Verizon Wireless
Columbia, SC
08.2017 - 08.2023
- Developed and maintained strong customer relationships, enhancing overall satisfaction and loyalty.
- Educated customers on product features, promoting benefits and driving sales opportunities.
- Collaborated with team members to streamline sales processes, improving operational efficiency.
- Executed daily sales strategies aligned with corporate objectives, consistently meeting or exceeding targets.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed and implemented sales strategies to increase revenue.
- Established rapport with clients by effectively communicating key selling points of products or services offered.
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.
- Managed client accounts diligently, monitoring purchase history and identifying opportunities for cross-selling or upselling.
- Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
- Retained loyal clientele by providing exceptional post-sale support, ensuring continued satisfaction with purchases.
- Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.
- Implemented effective upselling strategies to maximize transaction value and drive additional revenue.
Supervisor
Target Mobile
Columbia, SC
01.2015 - 03.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Supervised daily operations, ensuring compliance with company policies and procedures.
Key Holder
AT&T
Atlanta, GA
11.2011 - 06.2013
- Managed daily operations, ensuring efficient store opening and closing procedures.
- Assisted in inventory management, tracking stock levels and product displays.
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Trained new team members on sales techniques and product knowledge effectively.
- Executed cash handling procedures, maintaining accuracy during transactions.
- Propelled market share to surge ahead of competitors and earn #[Number] rankin
Skills
- Sales presentations
- Objection handling
- Sales reporting
- Sales training
- Building rapport
- Cold calling
- Cross-selling services
- Brand promotion
- Upselling products
- Closing deals
- Customer service
- Time management
- Customer relationship building
Timeline
Sales Advocate
Verizon Wireless
08.2017 - 08.2023
Supervisor
Target Mobile
01.2015 - 03.2017
Key Holder
AT&T
11.2011 - 06.2013