Travis DuBrock-Millspaugh
League City,TX
Summary
Customer-focused retail professional with 10+ years of experience in customer service, retail sales, store operations, inventory, merchandising, and team leadership. Skilled in assisting customers, answering questions, resolving problems, communicating clearly, and managing priorities in fast-paced retail environments. Experienced in daily operations, customer relationships, product knowledge, computer-based systems, and cross-functional teamwork. Former Operations Manager with experience leading teams and overseeing $3M–$5M in annual store volume.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Merchandising & Inventory Representative
Nordstrom Rack
Webster, TX
09.2024 - Current
- Support sales-floor and stockroom operations, including merchandise organization, inventory tasks, go-backs, and presentation standards.
- Assist customers, locate merchandise, and work across departments to complete daily priorities.
- Maintain organized merchandise and efficient workflows while following operational and customer service standards.
Assistant Store Manager
Men's Wearhouse
Friendswood, TX
01.2021 - 09.2024
- Led and trained staff to achieve sales and operational goals while maintaining strong customer service standards.
- Managed scheduling, staffing, and training while supporting efficient daily store operations.
- Used customer feedback and business results to identify opportunities for continuous improvement.
- Implemented programs and business strategies to improve operational efficiency and the customer experience.
Operations Manager
Men's Wearhouse
Friendswood, TX
01.2016 - 01.2021
- Oversaw a team of 12 while managing annual store volume of $3M–$5M and supporting customer service and employee development.
- Achieved $3.5M in store volume in 2021 through team development, sales performance, and effective promotions.
- Managed daily store operations, including e-commerce, rental services, scheduling, corporate communications, and customer service.
- Resolved customer and operational issues, addressed concerns, and maintained consistent store standards.
Wardrobe Consultant
Men's Wearhouse
Friendswood, TX
01.2011 - 01.2016
- Provided personalized customer service, answered questions, recommended merchandise, and built long-term customer relationships.
- Maintained a strong client database and delivered high-touch service, achieving an average ticket sale of $190+.
- Used product knowledge to recommend merchandise based on customer needs while supporting store sales goals.
Education
Business Management -
HOUSTON COMMUNITY COLLEGE
Houston, TX 09.2009 - 01.2010
High School Diploma -
WEST HIGH SCHOOL
Houston, TX 09.2004 - 05.2008
Skills
- Customer Service
- Customer Relations
- Problem Resolution
- Communication
- Retail Operations
- Product Knowledge
- Inventory Management
- Merchandising
- Sales
- E-commerce Operations
- Team Leadership
- Training & Development
- Scheduling
- Computer Systems
- Data Entry
- Multitasking
- Time Management
- Attention to Detail
Timeline
Merchandising & Inventory Representative
Nordstrom Rack
09.2024 - Current
Assistant Store Manager
Men's Wearhouse
01.2021 - 09.2024
Operations Manager
Men's Wearhouse
01.2016 - 01.2021
Wardrobe Consultant
Men's Wearhouse
01.2011 - 01.2016
Business Management -
HOUSTON COMMUNITY COLLEGE
09.2009 - 01.2010
High School Diploma -
WEST HIGH SCHOOL
09.2004 - 05.2008