Running, coaching, clean energy, Liverpool FC, Greenbay Packers, Formula 1, golf, snowboarding, sci-fi & fantasy books
Travis Edwards
Seattle,WA
Summary
Summary:
Proactive and achievement-oriented Product Manager with a technical background in API products and shipping and logistics software. Leveraging over 7 years of experience in product marketing, business operations and growth roles, transitioned into product management to drive innovation and deliver exceptional results.
Key Achievements:
- Added $500k ARR in 6 months from prioritized ecommerce platform expansion projects exceeding annual growth targets for product line
- Integrated 3 different acquisition companies' engineering teams into parent company product planning processes
- Released new onboarding wizard which improved time-to-first purchase KPI by more than 15%
- Built and successfully led a new Product Marketing function at EasyPost
Overview
10
10
years of professional experience
Work History
Product Manager
EasyPost
10.2023 - Current
- Oversee multiple engineering teams and product lines with responsibility for product vision, annual roadmaps, quarterly strategic planning and prioritization, market research, cross-functional stakeholder management, sprint planning using agile methodology, and more
- Implemented and led process to incorporate three newly acquired portfolio companies into EasyPost’s product planning process
- Expanded total addressable market for one of EasyPost’s core products Norton Shopping Guarantee through integrating into 2 new ecommerce platforms which led to additional $500k ARR in less than 6 months
- Collaborated with UX Team to launch EasyPost’s first onboarding flow for new users signing up which led to improved KPIs around time-to-first-purchase and adoption of core products
- Conducted research on EasyPost’s SMB ecommerce segment which was used to scope MVP feature set for major new product line at EasyPost focused on this segment
Senior Product Marketing Manager
EasyPost
02.2022 - 10.2023
- Built Product Marketing Team function from ground up and led team for ~2 years before transitioning to Product Manager upon request
- Owned external product launch process and sales enablement for all products
- Hired and managed one direct report who was promoted after 1 year of successful development
- Managed external product launches for several new landmark products for EasyPost including EcoPost API, Partner White-Label API, and EasyPost Enterprise solution
Senior Revenue Operations Lead
EasyPost
12.2020 - 02.2022
- Oversaw go-to-market function for new product lines which included developing pricing, release planning, marketing strategy, customer engagement, and internal growth team operations
- Managed go-to-market release for new SmartRate API product which led to 100+ customers paying for tool within 6 months and over $250k net new ARR
- Earned promotion to Senior Product Marketing Manager with responsibility to build out new function at EasyPost based on successes as Senior Revenue Operations Lead
Business Strategy and Operations Manager
Navan
08.2020 - 12.2020
- Managed operational tools and processes to enhance efficiency of Customer Success & Sales Teams
- Scoped and implemented automation workflows and processes into SalesForce for Sales & Customer Success Teams
- Developed and implemented new compensation model for Customer Success Teams
Manager, Customer Success
Navan
11.2019 - 08.2020
- Managed 6 Customer Success Managers each responsible for managing 75+ customers and ~$10M ARR
- All 6 team members achieved quarterly goals set out for their portfolio of customer in Q4 2019 and Q1 2020
- Ushered team through difficult period in COVID-19 to keep morale strong
- Maintained higher customer retention during COVID-19 than company benchmarks
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Customer Success Manager
Navan
07.2018 - 11.2019
- Managed 75+ customers and ~ $10 million ARR
- Awarded top Customer Success Manager honors in commercial segment Q1 and Q2 2019 before promotion to manager in Q4.
Customer Success Manager
QuanticMind
04.2017 - 07.2018
- Managed 15+ customers with contract size ranging from $5k - $40k MRR where scope including full customer lifecycle from technical implementation to business renewal
Client Success Analyst
Waypoint Building Group
11.2016 - 04.2017
- Served as analyst on client success team for SaaS business line while also supporting team’s implementation, data operations, sales operations, and marketing efforts
Professional Services Analyst
Waypoint Building Group
09.2015 - 11.2016
- Drafted and presented contract deliverables for utility and government clients including energy performance benchmarking analysis reports, energy efficiency audits, market assessment and transformation strategies, marketing decks, and more
Air Quality and Climate Change Consultant
Environmental Resources Management (ERM)
07.2014 - 09.2015
- Calculated, assessed, and presented air quality impacts from criteria pollutants, toxics and greenhouse gasses and prepared technical emission inventory reports with recommendations for emission reduction improvements for clients
Education
Bachelor of Science - Civil And Environmental Engineering
Stanford University
Palo Alto, CA06.2014
Skills
- Agile Software Development
- Product Roadmaps
- ROI Analysis
- Pricing
- Wireframe Design
- Product Vision and Strategy
- Shipping New Products
- Competitive Analysis
- End to End Feature Delivery
- Stakeholder Alignment
- Customer Segmentation
- Remote Work
Volunteer Experience
Woodside Wildebeests Track and Field Club, Woodside, CA, 06/01/17-04/01/21, Coach
Interests
Timeline
Product Manager
EasyPost
10.2023 - Current
Senior Product Marketing Manager
EasyPost
02.2022 - 10.2023
Senior Revenue Operations Lead
EasyPost
12.2020 - 02.2022
Business Strategy and Operations Manager
Navan
08.2020 - 12.2020
Manager, Customer Success
Navan
11.2019 - 08.2020
Customer Success Manager
Navan
07.2018 - 11.2019
Customer Success Manager
QuanticMind
04.2017 - 07.2018
Client Success Analyst
Waypoint Building Group
11.2016 - 04.2017
Professional Services Analyst
Waypoint Building Group
09.2015 - 11.2016
Air Quality and Climate Change Consultant
Environmental Resources Management (ERM)
07.2014 - 09.2015
Bachelor of Science - Civil And Environmental Engineering
Stanford University
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