Jennifer Byrd
Westfield,IN
Summary
Results-driven IT professional with over 20+ years of experience in all phases of computer technologies including system deployment, monitoring, security, development, and projects. Proven ability to streamline and improve daily operations through procedure development. Strong leadership skills to address the technical needs of organizations. Experienced in business analysis, project management, and software development life cycle. Proficient in SQL, technical writing, and requirements gathering. Certified in POPM, A+, Network+, and Microsoft Certified Professional (MCP). Diligent Senior Product Manager offering 5 years of success in product roadmap development, market research, and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with a proven history of superior market penetration and product launch.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
Openlane formerly KAR Global
Carmel, IN
10.2022 - Current
- Managed the Product Backlog, ensuring timely delivery and prioritization of features and enhancements
- Aligned our vision with market needs through close collaboration with internal and external customers
- Conducted customer interviews to gather valuable insights and effectively communicated findings to the team
- Proficient in qualitative discovery methods such as stakeholder interviews and user journey mapping
- Performed thorough analysis of competitors' products and services to identify improvement opportunities
- Developed compelling business cases for new products and features using a data-driven approach
- Evaluated various approaches and strategies for effectively delivering product capabilities.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Increased product adoption by developing and implementing effective marketing strategies.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Coordinated design meetings and decisions with internal departments and teams.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Coordinated with design and media teams to develop high-quality creative assets.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Product Owner/Product Manager
DMI
- 10.2022
- Collaborated with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Defined the vision for the team's product and set strategic goals
- Created a comprehensive product road map aligned with the defined vision
- Managed the product backlog and prioritized items based on changing requirements
- Oversaw all stages of product creation including design and development
- Developed detailed user stories to guide the product development process
- Monitored and evaluated product progress at each stage of the process, ensuring timely completion and quality control
- Effectively liaised with the product team and end-users to ensure timely updates and address concerns
- Actively participated in Scrum meetings and product sprints to drive collaboration and progress.
Technical Business Analyst
Arlington/Roe, & Co.
07.2018 - 02.2019
- Identified critical gaps in software before rollout, ensuring smooth implementation and minimizing potential issues
- Implemented proprietary software to over 150 users, optimizing productivity and streamlining operations
- Developed comprehensive user guides, including detailed process documents and step-by-step how-to documentation
- Designed and developed mock-up websites for upcoming project development
- Provided comprehensive training to employees on new software and processes.
EDI Implementation Manager
Key Benefit Administrators
10.2014 - 05.2018
- Managed and provided leadership to a team of 15 EDI Coordinators and Data Analysts across multiple locations in the country
- Facilitated a successful project to migrate the company's EDI system to an internal platform
- Spearheaded a project to restore and enhance the corporate IT infrastructure
- Managed relationships with 50 EDI trading partners to facilitate the seamless transfer of Eligibility, RX, and Claim Files
- Implemented and managed over 1400 client groups for the organization, ensuring efficient and effective coordination and support
- Created and implemented departmental procedures and documentation for a newly established department
- Developed and implemented effective department audit processes to ensure compliance and efficiency
- Developed Flat File Layouts and companion guides for various projects, ensuring seamless data integration and smooth project execution
- Worked with 834 HIPAA-compliant eligibility file formats to ensure accurate data transmission.
Education
Bachelor of Science - Computer Engineering
Purdue University
West Lafayette, INCertificate - Information Technology
Indiana Business College
Indianapolis, IN05.2002
Skills
- Audit processes
- Business Analysis
- Product Manager
- Product requirement
- Requirements Gathering
- Product creation
- Stakeholder interviews
- System deployment
- Technical Writing
- User stories
- Process documentation
- Agile Methodologies
- Software packages
- Information Technology
- Jira
- Software Development Life Cycle
- End-to-End Feature Delivery
- Requirements Building
- Teamwork and Collaboration
- Wireframe Design
- Scrum Framework
- Agile Software Development
- Product Lifecycle Management
- Jira, Atlassian, Rally
- Critical Thinking
- Stakeholder Management
- Effective Organization
- Cross-Functional Leadership
- Product Strategy
- Software Development
- Documentation Management
- User Story Creation
- Problem-Solving
- Product Backlog Management
Accomplishments
I am SAFe PO/PM Certified since October 2021
Certification
- Toastmasters international - competent communicator / advanced leadership bronze, 2018
- CPM - Certified Product Manager
- Certified SAFe PO/PM - October 2021 - Present
Timeline
Product Manager
Openlane formerly KAR Global
10.2022 - Current
Technical Business Analyst
Arlington/Roe, & Co.
07.2018 - 02.2019
EDI Implementation Manager
Key Benefit Administrators
10.2014 - 05.2018
Product Owner/Product Manager
DMI
- 10.2022
Bachelor of Science - Computer Engineering
Purdue University
Certificate - Information Technology
Indiana Business College