Travis Ewen
Port St. Lucie,FL
Summary
Experienced hospitality professional prepared for leadership role in high-end hotel operations. Strong focus on team collaboration, ensuring smooth transitions and adapting to changing needs. Expertise in staff supervision, event setup, and maintaining impeccable cleanliness standards. Reliable and results-driven with commitment to delivering exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Head Houseman
Embassy Suites by Hilton
11.2024 - 06.2025
- Trained and delegated tasks to housekeeping staff.
- Handled guest issues and ensured a high standard of customer service.
- Managed departmental inventory and supply levels.
- Maintained clear communication and reported to department heads.
- Supervised team members and monitored daily operations.
- Responded to and fulfilled special guest requests.
Guest Experience Attendant
Golden Corral
01.2022 - 08.2022
- Receive customers warmly and politely and settle them at their tables.
- Took customers’ orders, listen to what they want and where necessary guide them on items on the menu.
- Served customers, ensuring to properly present the food on a clean and well-set table.
- Checked workstation before the restaurant opens to ascertain that it is clean, orderly and fully stocked with cutlery, glasses, condiments and other supplies necessary.
- Heard customer complaints and took steps to ensure that the problem was corrected immediately.
Front Desk Receptionist/Administrative Assistant
Restaurants of Jamaica
06.2021 - 01.2022
- Assisted customers with locating products and making purchases.
- Addressed customer concerns and questions pertaining to the store’s inventory.
- Ensured the store's appearance aligned with the company's standards by ensuring shelves and displays were well-stocked and organized.
- Assist customers by using a cash register to process payment for transactions.
Store Clerk
Gorgeous Flowers
02.2021 - 06.2021
- Greeted customers and assisted them with the selection of merchandise.
- Examined the sales floor to ensure merchandise is well-stocked, well-maintained, and properly rotated.
- Introduced customers to current discounts and offers within the store to promote both sales and brand awareness.
- Assisted customers with purchases by processing their payment at registers.
Associate Operations Representative
ALORICA
07.2020 - 01.2021
- Provided support to distribution partners for tasks such as agent appointment, agent adds or changes and commission inquiries.
- Assessed customer needs through a chat and messaging platform by proactively providing solutions with a high degree of accuracy.
- Reconciled and resolved post-order issues such as returns to ensure all customer needs were fulfilled.
Education
High School Diploma -
Associate of Arts - Psychology
University of The West Indies
Jamaica,JA01-2017
Skills
- Excellent oral and written communication skills
- Conflict management
- Excellent Time Management
- Health and safety compliance
- Property maintenance
- Laundry management
- Customer service focus
- Housekeeping
- Motivational skills
- Scheduling expertise
- Vendor negotiation
- Strong leadership
- Hotel operations
- Cleaning techniques
- Room restocking
- Linen replacement
- Maintenance reporting
- Hygiene standards
- Strong work ethic
- Supplies organization
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Adaptable and flexible
- Reliability
- Critical thinking
- Heavy lifting
- Safety standards and protocols
- Pressure washing
- Groundskeeping
- Chemical handling
Languages
Spanish
Limited Working
Timeline
Head Houseman
Embassy Suites by Hilton
11.2024 - 06.2025
Guest Experience Attendant
Golden Corral
01.2022 - 08.2022
Front Desk Receptionist/Administrative Assistant
Restaurants of Jamaica
06.2021 - 01.2022
Store Clerk
Gorgeous Flowers
02.2021 - 06.2021
Associate Operations Representative
ALORICA
07.2020 - 01.2021
High School Diploma -
Associate of Arts - Psychology
University of The West Indies
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