Travis Fleckenstein
Milwaukee,Wisconsin
Summary
Multi-talented Production Manager experienced in diverse industrial environments. Profit-motivated collaborator with ingenuity in troubleshooting complex productivity obstacles. Creative leader with motivational supervisory methods. Achieved significant quality control milestones, demonstrating both hard and soft skills essential for manufacturing excellence. Skilled in managing supplies and keeping line moving smoothly. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Manager
Collectivo Coffee Roasters
10.2021 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Customer Service Representative
Common Ground Healthcare
05.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Personal Service Advocate
Cigna Healthcare
06.2015 - 05.2020
- Developed strong relationships with clients, becoming their trusted point of contact for personal services.
- Established rapport with customers over time thereby increasing repeat clientele who sought my help specifically.
- Took initiative in acquiring knowledge about new products/services being introduced within the company so that I could be more helpful when it came to assisting customers.
- Maintained detailed records on all interactions with clients, allowing for personalized follow-ups and targeted recommendations.
Assistant Store Manager
Guitar Center
01.2012 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Interdisciplinary Studies - World Campus
Pennsylvania State University
University Park, PA12-2018
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Forklift and pallet jack operation
- Manufacturing experience
- Machinery operation
Certification
- Forklift Operator Certification - OSHA and ANSI
Timeline
Production Manager
Collectivo Coffee Roasters
10.2021 - Current
Customer Service Representative
Common Ground Healthcare
05.2020 - 10.2021
Personal Service Advocate
Cigna Healthcare
06.2015 - 05.2020
Assistant Store Manager
Guitar Center
01.2012 - 06.2015
- Forklift Operator Certification - OSHA and ANSI
Bachelor of Interdisciplinary Studies - World Campus
Pennsylvania State University
Similar Profiles
Sarah JonesSarah Jones
Assistant Manager at Collectivo CoffeeAssistant Manager at Collectivo Coffee
ABDULRAHMAN ALHARBIABDULRAHMAN ALHARBI
Sales Representative at Coffee Roasters And Coffee ShopSales Representative at Coffee Roasters And Coffee Shop
Glenda GomezGlenda Gomez
Sales Manager/Accounting Assistant at Five Star Coffee Roasters/DLF Coffee ImpotersSales Manager/Accounting Assistant at Five Star Coffee Roasters/DLF Coffee Impoters