Travis Fletcher
Client-focused operations professional with 14+ years in reception and CSR roles, delivering strong client support, active listening, and time management. Known for organized scheduling, accurate record management, and building trusted clinic partnerships.
Work History
CSR - Operations Team
5 Years 1 MonthMaintaining a positive rapport with clinics to ensure the clinic is well stocked and their clients are happy with our service
Trained new staff in both CSR and OPS team duties
Ensured a clean and safe environment both in the work vehicle and the warehouse
Coordinated with internal teams to ensure timely pickup, transfer, and delivery arrangements
Collaborated with team members to develop best practices for consistent customer service delivery
Receptionist
Scheduled appointments and maintained accurate visit calendars for doctors and technicians
Greeted clients and pets, managed check-in procedures, and verified visit information
Processed payments, handled cash and card transactions, and issued receipts accurately
Updated client records and organized medical paperwork
Communicated appointment reminders and follow-up instructions to support patient care coordination
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally