Travis Frazier
Mobile,AL
Summary
Results-driven Facilities Coordinator skilled in logistics management and team training. Committed to enhancing operational efficiency and fostering effective communication in athletic environments.
Overview
5
5
years of professional experience
Work History
Facilities and Game Operations Coordinator
University of South Alabama Athletics
Mobile, AL
08 2024 - Current
- Coordinate logistics for athletic events, ensuring seamless operations and effective communication among teams.
- Schedule employees for games, taking into account customer traffic and employee strengths. ( Game-day workers)
- Work with our maintenance team at making sure each facility is up to par and game ready for each event.
- Train and guide team members to maintain high productivity and performance metrics when working their assigned equipment during games.
Replay Support Manager
DVSports Software Inc
Pittsburgh, PA
07.2023 - 07.2024
- Managed daily support operations, ensuring efficient resolution of customer inquiries and issues.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Worked with schools setting up their replay equipment and training their replay tech on how to properly use and tech games
Assistant General Manager
Crunch Fitness
Mobile, AL
06.2021 - 07.2024
- Developed training programs for staff to improve service quality and efficiency.
- Managed daily operations, ensuring adherence to company standards and policies.
- Collaborated with marketing team to implement promotional campaigns for membership growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
Bachelor of Science - Professional Studies
University of South Alabama
Mobile, AL07.2023
Skills
- Supply ordering
- Training management
- Inventory oversight
- Technology
Timeline
Replay Support Manager
DVSports Software Inc
07.2023 - 07.2024
Assistant General Manager
Crunch Fitness
06.2021 - 07.2024
Facilities and Game Operations Coordinator
University of South Alabama Athletics
08 2024 - Current
Bachelor of Science - Professional Studies
University of South Alabama