Dynamic General Manager with proven expertise in operations management, team building, and process improvements. Committed to driving profitability and enhancing service quality through strategic planning and effective training.
Overview
9
9
years of professional experience
Work History
General Manager
MobilityWorks
Mesquite, TX
09.2024 - Current
Directed daily operations to enhance service delivery and customer satisfaction.
Implemented process improvements to increase efficiency in team workflows.
Analyzed sales data to identify trends and inform strategic decisions.
Managed budgets effectively, ensuring alignment with organizational goals and financial performance.
General Manager
Tesla
Plano, TX
08.2023 - 06.2024
Coach for growth, foster inclusion, and provide daily feedback
Manage the entire customer journey, improve communication, and enhance service quality
Own site performance, hit targets, implement, and manage, efficient process improvements
Develop high performance team, and translates company goals into actionable strategic plans
Location General Manager
CarMax Auto Superstores
Garland, TX
08.2017 - 08.2023
Held ultimate responsibility for total store operations, driving profitability, customer satisfaction, and associate development across sales and service.
Manage daily store operations, including budgeting, P&L management, and identifying opportunities for process improvement and waste reduction.
Hire, train, and mentor associates, fostering engagement through effective feedback and performance reviews
Ensure a high-quality, transparent, and efficient buying process, resolving customer and associate issues
Lead the senior management team to meet or exceed store goals, implementing company initiatives