Travis Ginlock

Work History

UPS

Secaucus, NJ

05.2022 - Current

Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Supervised 60 employees on twilight shift, overseeing efficiency of service and production.
Eased team transitions and new employee orientation through effective training and development.
Supervised daily operations of multi-million dollar Parcel operation.
Reported issues to higher management with great detail, resulting in production, service, and safety .
Directed strategic workforce planning, performance management, and benefits administration.

UPS

Secaucus, NJ

05.2006 - 05.2022

Management of department resources to ensure maximum output, accuracy and efficiency at all times. Ensure that all department and /or corporate policies and procedures are communicated, understood, and adhered to.
Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation and continual improvement on all levels.
Implement employee personal development plans as required to ensure the continuing professional growth of department personnel
Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations and pro-active coaching to support their continued development
Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes
Functions as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner
Responsible to ensure that all employees adhere to safety policies and procedures at all times , operating in full compliance with department, station, corporate and OSHA requirement