Travis Hall
West Palm Beach,FL
Summary
Highly motivated leader with desire to take on new challenges, strong work ethic and adaptability to new ideas and systems. Adept at working effectively and quickly to master new skills.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Flanigan's Seafood Bar And Grill
10.2016 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Completed inventory audits to identify losses and project demand
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strategies to increase sales and drive profits.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Created employee schedules to align coverage with forecasted demands.
Server
PF Changs Restaurant
02.2003 - 08.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree - Business Administration And Management
Dana College
Blair, NEHigh School Diploma -
Jupiter High School
Jupiter, FL05.2001
Skills
- Product and Service Knowledge
- Employee Performance Evaluations
- Staff Development
- COGs Reduction
- Employee Scheduling
- Task Delegation
- Recruiting and Interviewing
- Strategic Planning
- Sales Growth
- Problem-solving abilities
- Money Handling
Timeline
Assistant Manager
Flanigan's Seafood Bar And Grill
10.2016 - 08.2023
Server
PF Changs Restaurant
02.2003 - 08.2014
No Degree - Business Administration And Management
Dana College
High School Diploma -
Jupiter High School
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