Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Overview
21
21
years of professional experience
Work History
General Manager of Operations
Prism Paint + Design
NC
07.2021 - Current
Streamlined operational workflows to enhance efficiency across departments.
Developed and implemented inventory management systems to reduce waste.
Led cross-functional teams to improve customer satisfaction and service delivery.
Analyzed performance metrics to drive strategic decision-making and process improvements.
Oversaw the opening of three new locations, contributing to regional growth strategy.
Analyzed sales performance, contributing to a 30% rise in average sales across all locations last year.
Established location standard operating procedures that improved compliance and consistency. Delivered a well-structured employee handbook that facilitated employee onboarding and understanding of company culture.
Oversaw budget allocation and resource management for optimal operational effectiveness.
General Manager
Ace Hardware
Greensboro, NC
04.2011 - 06.2021
Achieved an 8.9% increase in sales and a 13% rise in profit in the first year through targeted marketing and superior guest service. Streamlined daily operations to enhance efficiency and productivity. Managed supply orders and improved guest service at the point of sale. Oversaw product ordering and inventory management to maintain optimal stock levels. Developed and implemented staff hiring and training programs, covering all operational areas, including POS systems and inventory processes.
General Manager
Breuggers Bagels
Greensboro, NC
09.2005 - 04.2011
Responsible for all day to day operations. Through marketing and guest service, increased sales 8.9% in the first year and profit was raised 13%, and instituted practices that insured the new figures could only go up. Prepared all supply orders, schedules, P&L's and oversaw all aspects of production from order drop off, thru production, and guest service at the point of sale.
Education
Marketing and Business Law
Alamance Community College
Mebane, NC
01-2002
High School Diploma - undefined
Walter Williams High School
Burlington, NC
Skills
Proven producer in increasing sales, lowering costs, and creating greater profitability
Excel at interpreting profit loss statements and adjusting business output to correct any problems
Experienced in managing and creating a proficient team
Excellent communication skills with customers, purveyors, and staff
Extremely skilled in time management and delegating tasks
Business Development Director - Government Health at Extraordinary Headhunters LLCBusiness Development Director - Government Health at Extraordinary Headhunters LLC